Program Manager (Principal Consultant)

Program Manager Principal Consultant 

Responsibilities 

• Plan, manage and facilitate the successful execution of program timelines and milestones 

• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes 

• Actively track all activities and their status; accountable for critical project deadlines and tasks 

• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction 

• Prepare work schedule and timelines with the customer and the extended team 

• Anticipate and mitigate potential issues with project delivery 

• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding 

• Maintain up to date documentation and communicate findings to key stakeholders 

• Regularly communicate project status and circulate project information to the team 

• Obtain final sign-off and ensure customers are fully satisfied with project completion 

• Prepare and ensure seamless handoff of newly implemented customers to the operations team 

Show Us What You’ve Got 

• 10+ years of project management and implementation management 

• Demonstrated experience leading large, complex application development projects 

• Experience with software re-write / re-engineering / re-factoring projects 

• Able to lead deep-dive technical discussions for solutioning 

• Able to provide estimates for duration/effort of design/development activities 

• Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations 

• Excellent people skills 

• Comfortable speaking and presenting to senior stakeholders and clients 

• Ability to think strategically and execute tactically, enabling cross-business teams 

• Ability work in fast pace environment while following best practice and company process 

• Highly driven and passionate about customer satisfaction, product development and technology 

• Excellent oral, listening, and written communication skills 

• Excellent presentation skills 

• Banking experience desirable but not necessary