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Chewy

Program Manager, Operational Excellence

Boston , United States
On-site

Our Opportunity:

Chewy is seeking a Program Manager, Operational Excellence to drive scalable process improvements within our Catalog team. This role involves using deep data insights to optimize process efficiency, streamline operations, and implement automation-driven solutions. The ideal candidate has a strong analytical mentality, an eye for business, and a track record of delivering impactful process improvements. If you are passionate about driving operational excellence and enhancing the efficiency of catalog and content management, we invite you to join our team. Does this sound lke you? If so, we would love to hear from you! Come join the Pack!

Candidates may work from one of the following locations: Plantation, FL; Boston, MA

What You’ll Do:

  • Own and drive process improvement initiatives focused on automation, efficiency, and scalability within catalog and content management workflows.
  • Develop and implement data-driven strategies to streamline catalog operations, improve content quality, and optimize merchandising processes.
  • Partner cross-functionally with Merchandising, Business Intelligence, Product Engineering, Supply Chain, and Finance to integrate new tools, processes, and technologies.
  • Lead efforts to automate data extraction and streamline communication with key customers, ensuring efficiency and accuracy.
  • Establish and monitor key performance indicators (KPIs) to assess process effectiveness and identify areas for continuous improvement.
  • Develop and deliver data visualizations and analytical insights to support decision-making and drive operational efficiencies.
  • Lead change initiatives by collaborating with IT teams to assess downstream impacts and implement effective solutions.
  • Bring together and circulate customer feedback to ensure clarity, actionable direction, and continuous process optimization.
  • Lead risk management efforts to identify and mitigate challenges affecting catalog integrity and operational processes.
  • Act as a subject matter expert, mentoring Team Members and fostering a culture of continuous improvement.

What You’ll Need:

  • Bachelor’s degree in Information Management, Economics, Finance, Math, Statistics, or a related field with an emphasis on analytics and quantitative methods; MBA or Master’s preferred.
  • 4+ years of experience leading data-driven process improvements and automation in e-commerce, retail, or related industries.
  • Proven experience in operational excellence, using lean process improvement methodologies to drive efficiency.
  • Strong SQL skills with experience in data modeling, analytics, and visualization tools (e.g., Tableau, Power BI).
  • Ability to translate complex datasets into clear, actionable insights to guide business decisions.
  • Experience building scalable processes and frameworks to support high-volume catalog and content management operations.
  • Strong customer management and communication skills, with the ability to influence cross-functional teams.
  • Ability to prioritize effectively and adapt to changing business needs in a fast-paced environment.
  • Diligent mentality with a passion for data integrity, automation, and continuous improvement.
  • Ability to travel up to 10% of the time.

Bonus (If Applicable):

  • MBA, Master’s in Analytics, or advanced technical degree
  • Project Management Certification (PMP, Agile, Scrum, etc.)
  • Lean Six Sigma certification
  • Python skills for process and data automation

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

 

If you have a question regarding your application, please contact [email protected].

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Chewy

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.

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