Program Manager

About Northern

Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. 

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For 

At Northern, we’re looking for a strategic and results-driven Program Manager to lead the operation of one of our largest client programs. In this role, you will oversee multiple interconnected projects across Customer Experience, Digital Marketing, and Development Project Management, ensuring alignment with client and organizational goals. As a trusted expert on the client’s business, Northern’s delivery best practices, industry trends, and relevant technologies, you will partner with Account Managers to shape account strategy, identify growth opportunities, and orchestrate cross-functional teams to deliver high-quality results, improve client experiences, and drive revenue growth.

Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace! (within Canada - preference for ON based candidate for in-person meetings)

Benefits of Becoming a Northerner

In exchange for your talent, Northern offers:

• Health, Dental, Vision, LTD - Benefits Plans, HSA 
• Employee Wellness & EAPs
• Fitness Reimbursement and Vet Care Programs
• RRSP Matching 
• Profit Sharing
• Flexible work to promote work-life integration
• Home office allowance
• Referral bonus program, company social events, and more!

What You'll Be Doing

• Lead the end-to-end delivery of multiple interconnected projects, ensuring alignment with client goals and organizational priorities.
• Serve as a trusted expert on the client’s business, industry trends, and Northern’s marketing and technology best practices.
• Act as the primary client contact, providing high-value solutions and strategic guidance.
• Consult with and influence clients on project prioritization, ongoing maintenance, and decision-making.
• Manage project teams, agency resources, and workflows to ensure quality and timely delivery.
• Develop and maintain program roadmaps, timelines, success metrics, and comprehensive documentation.
• Identify dependencies, risks, opportunities, and out-of-scope items across multiple workstreams.
• Facilitate clear communication between clients and delivery teams, offering alternative solutions when needed.
• Support account management by providing strategic insights, preparing proposals, and contributing to program profitability.
• Mentor and guide PMO team members and collaborate with Revenue teams to uphold quality standards and priorities.
• Present program status, risks, and recommendations to leadership and steering committees.
• Represent Northern at networking events and build strong, long-term client relationships

What We’re Looking For

• Education & Certification: 4-year Bachelor’s in Communications, Marketing, Technology, or related field. PgMP or PMP certification required; additional ecommerce, marketing, or project management certifications are a plus.
• Program Leadership Experience: 7+ years leading large, complex programs in agency, web, or technology environments, including 5+ years with enterprise-scale, client-facing programs.
• Strategic & Analytical Thinking: Ability to anticipate trends, plan for the future, analyze complex problems, and deliver actionable solutions.
• Results-Driven: Strong focus on outcomes, driving client success and operational efficiency across programs.
• Leadership & Influence: Proven ability to lead internal teams, guide stakeholders, and influence decision-making with confidence.
• Client-Facing Expertise: Skilled at building relationships, consulting with clients, and presenting strategic insights in compelling ways.
• Problem Solving & Initiative: Proactive in identifying challenges, designing innovative solutions, and implementing them efficiently.
• Communication & Collaboration: Exceptional written and verbal communication, including public speaking, and the ability to align cross-functional teams to deliver high-quality results.

Compensation

This role has a target salary range of $75,000.00CAD - $110,000.00CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and direct experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

AI Use & Interview Transparency

Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!

If you prefer not to be recorded or require an accommodation, please let us know in advance. This will not affect your candidacy. All interview information is used solely for recruitment purposes and managed in accordance with Ontario privacy requirements.

Why Join Northern?

You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.