Program Manager (m/f/d)

Program Manager (m/f/d)

Berlin/Hamburg hybrid

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

JOB PURPOSE

As a Technical Program Manager, you take end-to-end responsibility for the successful delivery of complex client programs – from overseeing all ongoing projects to being a trusted advisor to senior client stakeholders. Working with enterprise level clients, you will oversee large programmes of work to create technical solutions that enhance customers’ experience across digital platforms. You act as the central point of contact for your client, lead cross-functional teams, and ensure quality, efficiency, and customer satisfaction across all levels. You combine strategic oversight with hands-on execution, always focused on what creates real value for the client.

KEY RESPONSIBILITIES

• Full accountability for the successful delivery of one or more strategic client programmes.
• Primary point of contact for the client – on operational, tactical, and strategic levels, including escalation management.
• Lead and coordinate multiple parallel projects through your project management team.
• Identify risks, dependencies, and opportunities across the client landscape and proactively drive solutions.
• Build and develop high-performing, self-organized delivery teams with a strong focus on collaboration and quality.
• Collaborate closely with in-house experts (UX, UI, Dev, QA) and manage external vendors as needed.
• Ensure end-to-end delivery ownership including budget, forecasting, resource planning, and quality assurance.
• Continuously improve delivery structures, methodologies, and tools.
  
  

WHAT WE ARE LOOKING FOR

• Proven previous experience in a senior project or program management role, ideally in a digital agency or e-commerce environment delivering large scale digital, technical solutions.
• Proven track record managing complex, cross-functional client programmes.
• Strong understanding of digital products, platforms, and technical frameworks – you speak the language of UX, Dev, and business alike.
• Excellent communication and stakeholder management skills – you build trust, challenge constructively, and lead with clarity.
• Experience working with a wide range of internal and external stakeholders, including C-level clients.
• Expertise in agile and/or traditional project management methods and tools.
• High level of ownership, structure, and quality awareness.
• Experience in mentoring or managing project managers is a plus.
• Working proficiency in English and German is required.

WE OFFER

• Flexible, hybrid working policy (1-2 days at the office, depending on location).
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform.
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.