Program Manager, Data Privacy and AI Governance

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do. 

About the team and position

We are seeking a qualified Program Manager, Data Privacy & AI Governance.  As a leader within Carvana’s Privacy, Data & AI Governance Team, you’ll be responsible for supporting the development, maintenance, and execution of Carvana’s Privacy Program. You will leverage your technical privacy and process-building experience to ensure proper privacy controls are in place for Carvana’s business initiatives involving various levels of risk. You will closely collaborate with legal privacy and compliance counterparts, including Associate General Counsel, Senior Counsel, as well as Data Privacy and AI Governance leadership, Cybersecurity, and other colleagues to strategically shape Carvana’s Privacy Program and ensure its operational success.  You will shepherd the handling and prioritization of various projects and assignments related to the development, maintenance, and execution of Carvana’s Privacy Program, and represent the Data Privacy and AI Governance team in day to day activities involving Carvana business, legal, and technology stakeholders.  

Some of what you’ll be doing:

• Develop a strong understanding of Carvana business processes and systems.
• Lead the development, implementation, and maintenance of technical elements of Carvana’s Privacy Programs and processes to ensure compliance with relevant privacy laws and regulations.
• Lead the automation and maintenance of workflows within our Privacy Tools to support privacy request response and Cookie/Pixel management.
• Work with Privacy Counsel to identify and advise on potential privacy compliance gaps across the company, developing and implementing solutions to address the same.
• Develop, maintain, and update processes involving the intake and handling of privacy rights requests and impact and/or risk assessments.
• Establish and maintain excellent communication and positive relationships with legal, technical, and business partners to ensure successful outcomes concerning privacy compliance obligations and strategic business objectives.
• Collaborate with team members to develop, maintain, and update technical documentation, data inventories, and data mapping records.
• Work with team members to conduct regular audits of data processes and workflows across platforms and systems to identify and address gaps in data governance and privacy compliance.
• Coordinate team members’ work involving privacy and governance issues and tasks, sequencing work based on regulatory risk, business priority, and technical dependencies.
• Drive data lifecycle initiatives, specifically minimization and retention practices, to reduce legal liability without compromising data-driven business insights.
• Define success metrics, milestones, and delivery timelines.
• Monitor SLAs and support operational efficiencies.
• Support stakeholder audits, regulatory inquiries, and internal reviews.
• Other job-related duties as assigned.

What you should know/have

The successful Program Manager, Data Privacy & AI Governance is or has:

• Privacy or Governance credentials and certifications, such as CIPT, CIPM, CIPP/US, or AIGP.
• Hands on experience with Data Privacy and Governance tools.
• Strong knowledge of privacy-related technologies (cookies, pixels, etc.)
• Bachelor’s degree or equivalent combination of experience and education
• A proactive self-starter who embraces Carvana values
• Highly attentive to detail and to information accuracy
• An effective verbal and written communicator
• Comfortable with ambiguity and fast-changing priorities 
• Familiar with data warehousing and analytics platforms

The successful candidate is savvy in a technical and business environment, comfortable working with cross-functional teams of all sizes and focuses, highly attentive to detail, focused on successfully serving partners, and a problem solver. This position requires frequent interaction with Carvana’s business, technology, engineering, security, and legal teams and requires clear communication that presents complex information in a concise and easy-to-understand manner.

The successful Program Manager, Data Privacy & AI Governance is team-oriented and highly attentive to detail, focused on successfully serving business partners, a problem solver, and comfortable with ambiguity while simultaneously managing and prioritizing multiple high-priority projects of all sizes. This position requires an understanding of Carvana’s organizational goals and priorities, and an appreciation of how the Data Privacy & AI Governance Team’s efforts can support the success of those initiatives. This position requires frequent interaction with Carvana’s legal and business teams and requires clear communication that presents complex information in a concise and easy-to-understand manner. 

We’d be thrilled if you also have: 

• Auditing experience
• Experience with AI Governance
• Knowledge of structured and unstructured databases across AWS, Azure, and GCP.
• Project management experience
• People management experience

What we’ll offer in return:

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note: this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.