Program Manager – Customer Success Operations

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

In this role, you will help build and scale a newly formed service management organization focused on excellence execution within a customer success environment. You will support high-visibility programs across customer health, cloud and AI initiatives, and usage/consumption governance. The role combines program management, stakeholder collaboration, and operational execution, with direct exposure to senior leadership and cross-functional teams. This is a remote role with flexible working hours to support collaboration across time zones.

Key Responsibilities

• Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items
• Plan and facilitate community calls, working sessions, and stakeholder meetings
• Create clear, concise documentation and executive-ready presentation decks
• Track program deliverables, milestones, and risks, and provide regular status updates
• Analyze trends and performance metrics to identify productivity improvements
• Design and support pilot initiatives to test process improvements
• Collaborate with cross-functional teams across multiple solution areas
• Identify and remove blockers that impact program delivery
• Support change management efforts during program rollouts
• Maintain strong communication with stakeholders and leadership to ensure alignment

Required Qualifications

• 5–7 years of professional experience in program management, project management, or a related role
• Bachelor’s degree in Business, Technology, or a related field
• At least 2 years of hands-on experience driving and executing programs end to end
• At least 2 years of experience managing relationships with diverse stakeholders
• At least 2 years of experience creating visual documentation and presentation materials
• Strong written and verbal communication skills
• Ability to deliver work with speed, accuracy, and attention to detail
• Demonstrated ability to operate in fast-paced, evolving environments

Preferred Qualifications

• Program or project management certification (PMP, PMI, or equivalent)
• Experience supporting customer success, service management, or operational excellence initiatives
• Exposure to cloud, AI, or technology-driven programs
• Experience working with executive-level stakeholders
• Strong proficiency with Microsoft productivity tools (PowerPoint, Excel, Teams, SharePoint)

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $110,000 to $115,000 USD/Year. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote – EST Time zone