Program Manager

• Ensure internal and external customer management through effective communication at the level required by general business ethics standards  
• Oversee service and project delivery through active leadership of the PM team. Ensure that projects are initiated, aligned, and delivered in accordance with the most appropriate delivery model and project management best practices  
• Provide high-quality portfolio risk analysis, tracking, acting upon, and communicating risks appropriately to Customers  
• Monitor KPIs such as profitability, revenue, utilization, and attrition, and take active actions to keep them at the best possible level  
• Be a resource and people manager. Actively participate in the planning of required hires in collaboration with the Recruiting team, and ensure the professional growth of onboarded individuals 
• Be an entrepreneur and act as a Customer’s agent, developing customer relationships and business insight, and proposing additional services that clients may require  
• Participate in the pre-sale and up-sale for current accounts 
• Take an active part in business and contract negotiations, including defining business terms in contracts  
• Take corrective actions required to deliver the full scope with the desired quality, on time, and within the budget (including scope change management, risk mitigation, etc.)  
• Manage project staff (partially): track, coordinate, notify management of staff career development needs, and help prevent team conflicts  
• Participate in pre-sales activities 

• At least 5 years of project management experience  
• Strong knowledge of project and program management methodologies, tools, and techniques  
• Experience as a business development manager  
• Ability to manage projects directly or supervise other PMs 
• Advanced level of English  
• Automotive domain knowledge 
• Strong risk management skills  
• Advanced understanding of corporate environments and business objectives, with the ability to propose effective solutions to achieve them

PERSONAL PROFILE

• Strong communication and presentation skills to communicate effectively with Сustomers and project teams  
• Strong organizational, negotiation, and conflict-resolution capabilities  
• Strong tactical planning and leadership skills