Program Manager- APAC Global Partner Management

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Program Manager- APAC Global Partner Management is a key member of the Global Partner Governance Team, responsible for driving execution and operational excellence of Zones’ Global Partner Program across the APAC region, while also serving as a subject matter expert (SME) for the entire global program. This role ensures effective partner engagement and governance while maintaining alignment with Zones' global standards, frameworks, and strategic initiatives. Acting as a cross-functional liaison, the Program Manager- APAC collaborates closely with Solution Architects, Pre-Sales, Delivery, Sales, and Executive stakeholders to ensure partner performance, enablement, and scalability. This role is responsible for aligning partner operations with the Zones Global Partner Program pillars and for contributing to the maturity and consistency of partner relationships worldwide

What you’ll do as the [Program Manager- APAC Global Partner Management]:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Serve as the primary operational and relationship lead for APAC partners while maintaining global SME-level knowledge of the full Global Partner Program.

• Support and help drive execution of all four pillars of the program:
• Partner Mapping & Network Understanding.
• Partner Selection & Recruitment.
• Relationship Management & Training.
• Performance Management & Reporting.

• Partner with Solution Architects, Pre-Sales, Delivery, and Sales teams to drive alignment and engagement in both tactical and strategic initiatives.

• Lead the coordination of Quarterly Business Reviews (QBRs) with executive stakeholders and partner leadership, ensuring alignment on KPIs, goals, and accountability.

• Ensure accurate and up-to-date documentation of partner data, pricing, catalogs, and referral tracking.

• Monitor partner health through performance analytics, invoicing follow-ups, and operational feedback loops, drive issue resolution and continuous improvement.

• Represent APAC perspectives while contributing to global standards, tools, and workflows that support a consistent partner experience worldwide.

• Participate in strategic planning and feedback sessions with leadership to evolve the partner governance framework and program structure.

• Serve as a key point of continuity for internal teams and partners across time zones

• Provide backup and strategic support to Global Partner Program Leads on key projects and governance initiatives.

• Increased margins and revenues through global engagement.
• Measurable growth in Strategic Partner revenue and engagement.
• Timely and effective client onboarding.
• Consistent SLA adherence.
• Strong feedback from clients and internal teams.

What you will bring to the team:

• Looking for 10+yrs of Exp, along with 3+ years of international experience in the IT industry, with a preference for global partner or channel operations.
• Knowledge and experience with Digital workplace solutions.

• Strong project management and communication skills, with demonstrated success in a collaborative, cross-functional environment.
• Excellent English communication skills are mandatory; knowledge of Mandarin, Cantonese, or Japanese is a plus.

• Subject matter expertise in global programs and governance frameworks.

• Excellent problem-solving, prioritization, and negotiation abilities.

• Proficiency in Excel, SharePoint, and Outlook.

• Ability to manage partner and stakeholder expectations across departments and multiple time zones.
• Experience with executive-level reporting and engagement, such as QBRs or business planning
• Degree in Business, Operations, Technology, or related field preferred; equivalent experience will also be considered.
   

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.