Program Manager – AP Automation, Implementation

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com. AppZen is seeking a Program Manager to lead end-to-end implementations of our AI-powered Accounts Payable (AP) automation solution for our largest and most strategic customers. This role is ideal for someone with deep experience in AP processes and a strong track record managing customer-facing projects. You’ll act as the voice of the customer, working closely with AP processors and leadership teams to ensure successful rollouts. Projects range from focused, single-country deployments to complex global programs involving multiple ERPs, P2P integrations, languages, and shared service centers. About You:

You’re a master of the P2P domain and are passionate about helping organizations integrate their financial systems to SaaS platforms

You have program management and consultancy experience with enterprise SaaS products

You are highly organized and driven, you love to plan and track everything!

You want to help our customers get the most out of AppZen’s AI driven Accounts Payable automation solution and get joy out of watching a customer really succeed

You have GREAT communication skills and know how to get the message across all levels of an organization

You are action oriented; no task is too small or insignificant for you

You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help

Responsibilities:

Leading the program management for multiple end to end implementations for AppZen’s largest and most strategic customers. Projects range from single phase, single country scope to global rollouts with multiple ERP and P2P integrations, dozens of languages, and multiple shared service centers

Developing project plans, outlining execution, risk management, monitoring progress against milestones, change management and maturing customers engagements into long-standing business relationships

Taking customer goals and presenting attainable project plans

Manage multiple programs including projects in various phases of implementation and adoption

Working with cross functional teams internally to manage scope and delivery of projects as necessary

Providing reports to show the value AppZen is providing along with ROI

Real ownership of your projects and real influence in our Customer Success organization

Must Haves:

Humble and Friendly personality with an open and honest communication style

5+ years of experience in enterprise SaaS/software implementations for Accounts Payable Automation technologies

Prior experience at a SaaS product-led company, with demonstrated ability to adapt to rapid product innovation and deliver customer outcomes in a product-first model

Hands-on experience implementing AP Automation or Procure-to-Pay (P2P) solutions in prior organizations

Strong program management skills with a proven record of on time delivery and within implementation budget

Exceptional customer presence and presentation skills; comfortable in talking with C-level executives

Proven ability to lead and manage customer teams

Able to travel to customer locations as needed

Benefits:

Competitive salary package and bonus or variable incentive pay depending on role

Comprehensive medical, dental, vision and life insurance benefits

Unlimited PTO

Paid parental leave for eligible employees

401(k) match

$250 annual reimbursement for continuous learning

Onsite gym access for HQ (San Jose) employees

Lots of office perks like snacks, happy hours, company events

These benefits are only applicable to full time employees