Program Coordinator - Workforce Programs

Title: Program Coordinator

Classification: Non-Exempt

Reports to: Project Manager, Workforce Development

Job Summary: The Program Coordinator is responsible for supporting the implementation and administration of workforce development and self-sufficiency programs. This position assists with the coordination of services, client engagement, data management, and compliance-related reporting requirements. The Program Coordinator works closely with the Project Manager to ensure program objectives are met in alignment with agency goals and funding source requirements.

Job Responsibilities:

• Facilitate interactive workshops and educational sessions for diverse audiences, including youth and adult participants
• Lead group discussions that foster engagement, collaboration, and meaningful learning outcomes
• Support ongoing program development efforts, including assisting with curriculum preparation, resource development, and continuous quality improvement initiatives
• Assist with client intake processes, including eligibility verification and accurate data entry into agency databases and case management systems
• Coordinate scheduling for client appointments, workshops, meetings, and program activities to ensure efficient service delivery
• Conduct client follow-ups to support engagement, track progress toward established goals, and document participant outcomes
• Assist with event set up and coordination, including preparing materials, managing logistics, and supporting on-site program activities
• Provide general administrative support to ensure smooth daily program operations
• Conduct participant surveys and collect feedback to evaluate program effectiveness and support continuous improvement efforts
• Shadow financial counseling sessions to gain programmatic insight, support service coordination, and ensure accurate documentation of services provided
• Maintain accurate and organized communication records in compliance with agency policies and funding source requirements
• Contribute to the collection, tracking, and reporting of performance measures required for Community Services Block Grant (CSBG) and other federal, state, local, and private funding sources
• Supervise field trips and off-site program activities, ensuring participant safety and adherence to agency policies and procedures
• Perform other duties as assigned to support program objectives and agency operations

Working Conditions and Physical Requirements:

Standard office environment. Requires the ability to operate a telephone and personal computer for extended periods.

Competencies and Knowledge, Skills, and Abilities:

• Youth Engagement
• Cultural Competency
• De-escalation and Conflict Resolution
• Customer Service
• Integrity
• Adaptability
• Strong Communication Skills
• Team Collaboration
• Patience and Resilience
• Results-Oriented and Self-Motivated
• Problem Solving and Process Management
• Innovation and Continuous Improvement
• Empathy

Qualifications:

Associate or Bachelor's degree in Social Work, Human Services, Education, Public Administration, or related fields preferred; or equivalent experience

Experience working in youth programming or structured youth-focused environment strongly preferred

Familiarity with grant-funded programs and compliance requirements, particularly CSBG, preferred

Must possess and maintain a valid Ohio driver's license and meet the agency's insurability standards

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. IMPACT Community Action reserves the right to modify, add, or remove duties as necessary to meet organizational needs. Employment in this position is contingent upon the availability of funding, and continued employment is guaranteed only for as long as program funding and organizational needs allow.

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.