Program Analyst, Support and Services

Chennai , India
On-site

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

This role will be managing aspects of both strategic and day-to-day operations for the Technical Solutions and Solutions delivery teams and work with relevant collaborators at Komodo Health. Technical Solutions is a multi-disciplinary organization of Engineers, Data Scientists, Solutions Architects and Program Managers that collaborates with core Engineering, Clinical Innovations, and Customer Success teams in the technical scoping and implementation of Komodo’s higher-touch SaaS offerings. 

The successful candidate will have a solid track record in program and project management and thrive in ambiguous environments where flexibility, strategic thinking, and enthusiasm for learning are highly valued. This candidate should have a strong sense of ownership, a problem solving mindset and demonstrated leadership in driving critical programs and agile teams to deliver successful outcomes to our customers.

Looking back on your first 12 months at Komodo Health, you will have…

  • Successfully deliver projects/custom solutions to meet customer commitments within the scheduled timeline and manage all associated delivery milestones.
  • Be the point person for proactively identifying, tracking and managing dependencies and aligned timelines across cross-functional teams to produce high quality deliverables. 
  • Resolve blockers to ensure timely delivery of committed projects.
  • Effectively manage stakeholder expectations and maintain communication related to Support and Delivery workstreams.
  • Understand different Agile methodology frameworks and know when to apply each one.
  • Coaching the team(s) on Scrum principles and practices.
  • Ensure that the Scrum process is rigorously followed by the team(s). 
  • Conduct Scrum ceremonies such as Sprint Planning, Standup, Sprint Review, and Sprint Retrospective.
  • Perform administrative tasks for Jira and Service Desk, including updating the Oz Service Desk intake, managing Jira Automation rules, and providing general Jira admin support for the team, such as Scrum/kanban board maintenance.
  • Responsible for Operational process improvements, including identifying gaps in current processes and proposing optimization strategies. Engage with internal stakeholders to establish efficient workflows and enhance the team's operational effectiveness.
  • Demonstrate the role of a connector, exemplifying cross-functional collaboration between TecSol and internal stakeholders (CX, CI, P/E, Data Product) to enhance efficiency in achieving program goals.
  • Train the team and stakeholders on all relevant processes.
  • Triage of JIRA Service Desk Requests which includes assessing requests for feasibility and completeness. 
  • Maintain and publish team metrics and data driven reports (Jira + Google Sheets).

What you bring to Komodo Health:

  • Strong proficiency in Proficiency with Excel / Google Sheets
  • Strong proficiency with Atlassian (Jira Software + Service Management, Confluence) and Google suites
  • Practical understanding of Agile practices, frameworks, and techniques such as Scrum and Kanban methodologies
  • Experience managing projects across cross-functional teams, building sustainable processes and coordinating delivery schedules
  • Strong communication skills for effective collaboration with both technical and non-technical teams
  • Strong organizational skills to assess, analyze, summarize and distribute information across functions and teams
  • Project Management Professional (PMP) and/or Certified Scrum Master (CSM) (plus)
  • Functional understanding of SQL and use of Tableau (plus) 

#LI-CT1 #LI-REMOTE

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Komodo Health combines the world’s most comprehensive view of patient-encounters with innovative algorithms and decades of clinical expertise to power our Healthcare Map, the industry’s most precise view of the U.S. healthcare system.

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