Professional Services Specialist - Remote Cities

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!

What Will You Do❓

• Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).
• Travel to remote cities across Egypt to perform on-site installation and training for customers.
• Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.
• Ensure the branch is fully operational before go-live.
• Responsible for receiving calls on our unified number.
• Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
• Close completed projects after completion.
• Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.
• Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
• Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.

What Are We Looking For❓

• Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.
• Must be based in Alexandria
• At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.
• Excellent problem-solving skills.
• Must have strong and excellent communication skills both written and oral.
• Fluency in English and Arabic is a must.
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.
• Must be flexible to work in a fast-paced and evolving environment.
• Willingness to travel frequently across Egypt and ability to work independently in remote locations.
• Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.

What We Offer You❗
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.