Who You’ll Work With
You’ll collaborate with a diverse team including Arista’s professional services consultants, professional services leadership, and external vendors and partners.
What You’ll Do
The Professional Services Resource Manager oversees the planning of technical
resources to support customer projects. The role ensures engineers with the right skills
are assigned effectively to meet the project timelines and utilization goals while
maintaining delivery quality. It requires strong organizational and communication skills,
along with a solid understanding of networking technologies and the professional
services delivery lifecycle.
Proven experience as a Resource Manager or Operations Manager, preferably
within the Information Technology or Services industry.
Expertise in developing and executing Staffing Strategy, Workforce Management,
Utilization Optimization, Forecasting, and Analytics.
Strong history of Problem Solving, Performance Management, and Process
Improvement.
Familiarity with IT Service Management and Delivery.
Experience working with teams, mentoring, and business relationship
management is a plus.
Technical Proficiency
Proficiency in Microsoft Excel and Google Suite (Sheets, Docs, Gmail, etc.).
Experience with NetSuite is strongly preferred.
Familiarity with Professional Services Automation (PSA) software such as
Smartsheet, Resource Management, or Kantata is a plus. The candidate must, at
minimum, be highly capable of quickly learning new software applications for
daily job functions.
Essential Skills
Strong understanding of resource budgets, forecasting, and utilization metrics.
Exceptional communication and interpersonal skills for liaising with various
internal teams and stakeholders.
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Arista Networks is the leader in software driven networking solutions for today’s largest Data Center (DC), Cloud, Internet/WAN, Service Provider (SP) and Campus environments. Arista has over 7500 customers ranging from the largest cloud providers, to healthcare, government, carrier, finance, education, and production web/SaaS companies. Arista's products are the foundation underpinning much of modern society's operations.Arista has ambitious plans and an unprecedented opportunity for growth and we are looking for many more engineers and designers to join us in building and innovating the world's networks. Arista is a profitable, publicly quoted company with revenues of over $2B with a culture of invention, quality, respect, and fun.
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