Professional Services Engineer

Professional Services Engineer

Reports To: Professional Services Manager

Status: Regular, Full-Time

Location: Remote

POSITION SUMMARY

The Professional Services Engineer addresses various aspects of workflow, staffing, budget allocation, scheduling, and execution of assigned projects. The Professional Services Engineer is responsible for the engineering and technical disciplines of ongoing projects and will establish inspection criteria for the proper implementation of all the elements of a project.   

ABOUT FIT SOLUTIONS 

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets.  We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.  

PRIMARY OBJECTIVES

• Define project requirements, scopes, and deliverables.
• Design, develop, and implement IT infrastructure, systems, and software solutions based on project requirements.
• Troubleshoot and resolve complex IT issues that arise during the project lifecycle.
• Ensure compliance with security policies, regulatory requirements, and best practices.
• Create and maintain technical documentation, including system architecture diagrams, configuration guides, and user manuals.

SECONDARY OBJECTIVES

• Collaborates with project staff to create a strategic action plan and cost estimates of materials, time, labor, and other resources required to complete the project.
  
• Facilitates and contributes to the development of project plans and designs.
  
• Recommends and/or analyzes materials, equipment, and practices used in the project.
  
• Assesses the competence, capabilities, resources, and financial status of vendors.
  
• Oversees the progress of the development project.
  
• Compares the actual cost of a development project to estimates.
  
• Collaborates with the design group to change plans if problems arise.
  
• Collaborates with other engineers to share problems and solutions.
  
• Performs other related duties as assigned.
  

COMPETENCIES

• Self-starter and able to work independently. 
  
• Must have excellent high-level engineering skills.
  
• Customer oriented, solid business acumen and excellent communication skills.
  
• Proven track record of performance against goals year over year.
  
• Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
  
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
  
• Adaptability in various business cultures and environments.
  
• Strong relationship building skills with customers and business partners.
  

EDUCATION AND EXPERIENCE

• At least five years of experience in project management, engineering, systems design, or other related fields.
  
• Advanced experience supporting, deploying, configuring and best practice in Azure, AWS, SharePoint.
• Advanced experience with server and networking hardware.
• Advanced experience with supporting, deploying and configuring networking equipment, firewalls, switches.
  
• Excellent verbal and written communication skills.
  
• Excellent budgeting and cost containment skills.
  
• Excellent organizational skills and attention to detail.
  
• Excellent time management skills with a proven ability to meet deadlines.
  
• Strong analytical and problem-solving skills.
  
• Strong supervisory and leadership skills.
  
• Proficient with Microsoft Office Suite or related software.
  
• Basic understanding of ISO 9000 design requirements.
  

BENEFITS  

FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:  

• Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
  
  • Options include, PPO, HDHP, HMO and ACO
    
  • Multiple carrier options
    
• FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
  
• $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
  
• Paid holidays
  
• Paid time off
  
• Paid sick leave
  
• Retirement plan (401K)
  
• Professional training & development opportunities
  

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting.
  Requires ability to occasionally lift up-to 25lbs. 
• Position may require travel: Up to 20% 
  
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments. 

AAP/EEO Statement  
FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics