Professional Services Consultant (Implementations)

Professional Services, Consultant (Implementations)

⭐️ This position is remote, located in the US with a strong preference for EST or CST ⭐️

About GoodTime

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. 

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.

You might be a good fit for GoodTime if you:

• Like to work with amazing people
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact, and controlling your own success 

The Opportunity

We are looking for a Professional Services Consultant to onboard, train, and grow our new business opportunities in the SMB and Mid-Market segments. In this role, you will be crucial to getting our new customers off to a great start and ensuring they fully utilize GoodTime's capabilities. Your expertise will be the foundation for each successful launch! 

To ensure a smooth and impactful launch, you will provide consulting on best practices and offer creative solutions for tailoring GoodTime's value to our customers' goals.

Our ideal candidate will possess technical implementation and project management experience. You must be tech-savvy and passionate about partnering with recruiting leaders and their teams to streamline processes, support their goals, and drive tremendous value.

What Success Looks Like:

• Successfully lead customer project teams through a multi-phase implementation project plan 
• Communicate project status, issues, and risks while escalating effectively as appropriate
• Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption
• Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks
• Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities
• Utilize internal tools to track customer plans, engagements, and their results
• Track the right data at the right time, so information about the customer is always up to date, accurate, and provides transparency on the health of our customers
• Experience managing and collaborating with 3rd party consultants  

Must Have:

• 2+ years of experience in Professional Services Implementation/Onboarding - Implementing HR Technology strongly preferred 
• Strong project management and problem solving skills 
• Ability to clearly articulate complex technical topics to a non-technical audience and ​​translate requirements into actionable items 
• Superior communication, presentation, and interpersonal skills
• Adept at building strong networks and relationships
• Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
• Bachelor’s Degree or equivalent experience 

Bonus:

• Strong preference for a candidate who has implemented HR or Recruiting Technology 
• Recruiting background and/or HR Technology experience
• Experience using GoodTime Hire Product

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. 

Benefits/Perks

• Remote first culture, with fully paid annual company get togethers for ALL teammates
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Flexible time off 
• 8 week Parental Leave (including adoption placement)
• $500 home office reimbursement
• Up to $500 towards self-selected learning and development
• Pre-IPO Stock Options

Remote in United States Only - Eastern Time or Central Time strongly preferred

Please Note: No 3rd Party Agency/Recruiters will be considered.