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Contentsquare
Contentsquare

Professional Services Consultant

Japan

TLDR

This role focuses on delivering best-in-class enablement and advisory services, driving platform adoption and providing strategic guidance to maximize client success.

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the job: The Professional Services team is an exciting, fast-growing business line within Contentsquare's organisation, and this role sits at its heart. As a Professional Services Consultant, you will be responsible for delivering best-in-class enablement and advisory services to Contentsquare's pro and enterprise tier customers and focus partners. Your primary focus will be driving platform adoption and deep product knowledge through high-quality instructor-led training - both foundational and use case-specific - while also providing strategic guidance and post-onboarding support to help clients get lasting value from the Contentsquare platform. You will work closely with customers throughout their journey: from onboarding through to ongoing success, acting as a trusted expert, a skilled trainer, and a strategic partner. We win when our customers win. What you’ll do:

Enablement and Training (Primary Focus)

  • Deliver instructor-led training as part of customer onboarding, ensuring new and upsold customers effectively adopt and use Contentsquare's analytics solutions.

  • Train new teams, departments, and stakeholders within existing customer organisations on an ad hoc basis, adapting content to audience needs and experience levels.

  • Deliver platform training for Focus Partner Network solution partners, enabling them to independently support their own clients.

  • Engage a wider customer audience through 1-to-many webinar training offerings, scaling knowledge-sharing across the customer base.

  • Become a deep product expert across the full suite of Contentsquare's core analytics products, serving as a go-to product specialist for customers.

  • Define, develop, and adhere to training scope agreements, ensuring structured and high-quality delivery at every touchpoint.

    • Strategic Consulting and Post-Onboarding Support

  • Provide post-onboarding strategic support, partnering with clients to help them evolve their use of Contentsquare beyond initial adoption into sustained business impact.

  • Serve as a trusted advisor to a range of customer stakeholders - including CRO teams, marketers, UX/UI designers, and digital leaders - guiding them through data-driven decision-making and business transformation.

  • Design and facilitate tailored workshops that address specific client challenges, leveraging Contentsquare data to generate actionable recommendations.

  • Manage the project lifecycle for consulting engagements, including scoping, timeline management, risk mitigation, and stakeholder communication.

  • Contribute to the growth of the Professional Services team by developing reusable content, processes, and best practices that can be shared across the team.

    • Cross-Functional Collaboration

  • Collaborate effectively with Customer Success Managers, Onboarding Program Managers, Account Executives, and Implementation Consultants to deliver a seamless customer experience.

  • Work cross-functionally on internal initiatives that support the scaling of the Professional Services function.

    • What you’ll need to succeed:
  • 2-4 years of experience in training consultancy, professional services, or client-facing consulting, ideally within a SaaS, MarTech, or Analytics environment.

  • Strong presentation, communication, and instructional design skills, with a proven ability to present technical concepts to varied audiences.

  • Ability to rapidly learn and effectively train others in analytics technology.

  • Experience consulting and providing recommendations to clients, with strong written and verbal communication skills.

  • Solid analytical and problem-solving skills (quantitative, conceptual, and practical).

  • Strong project management and organisational skills, with the ability to manage multiple activities in parallel in a fast-paced environment.

  • Proactive work ethic, strong follow-through, and a positive attitude.

  • Ability to thrive in a global, cross-functional, team-based environment.

  • Flexibility and the ability to adapt quickly to changing priorities and ambiguous situations.

    • What makes you stand out:
  • Prior experience in a training or enablement role within a SaaS company, combined with exposure to consulting or strategic advisory work.

  • Background in e-commerce, A/B testing, digital, or analytics businesses.

  • Strong knowledge and experience with CRO, A/B Testing, or UX/UI.

  • Experience with SQL, HTML, CSS, JS, or working with data warehouses and BI tools.

  • Consulting background with experience delivering structured programmes or business transformation projects.

  • Knowledge or experience in UI/UX, cognitive science, or web/app development

    • Why you should join Contentsquare
    We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

    Here are a few we want to highlight:
    - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
    - Work flexibility: hybrid and remote work policies
    - Generous paid time-off policy (every location is different)
    - Lifestyle allowance
    - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
    - Every full-time employee receives stock options, allowing them to share in the company’s success
    - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
    - And more benefits tailored to each country

    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

    Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

    Benefits

    Flexible Work Hours

    Work flexibility: hybrid and remote work policies

    Employee Resource Groups

    We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

    Paid Time Off

    Generous paid time-off policy (every location is different)

    Contentsquare
    Contentsquare

    Contentsquare builds an all-in-one experience intelligence platform that empowers organizations to understand their customers' digital journeys comprehensively. Designed for ease of use, our scalable solution helps businesses from various sectors optimize online experiences by gaining deep insights into user behavior. As a leader in the experience analytics space, we simplify data-driven decision-making for teams at all levels.

    Founded
    Founded 2012
    Employees
    500+ employees
    Industry
    Internet Software & Services
    Total raised
    $310M raised
    View company profile
    Consultant
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