Production Technology Coordinator

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better: - We’ve funded over $100 billion in loans for our customers, more than any other fintech - Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval - Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender  - Fintech Breakthrough Award: Best Lending Innovation Award  - Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing - We are Forbes’ Best Online Mortgage Lender for 2023 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.  Essential Duties and Responsibilities ·  Support, Troubleshooting, Onboarding, and Offboarding: o   Serve as the primary point of contact for operational and technical support related to Matrix tools, systems, and workflows. o   Troubleshoot issues across various platforms (email, scheduling, websites, internal tools), identifying root causes and implementing timely solutions o   Onboarding setup for new team members including system access setup and templated onboarding emails. o   Manage offboarding processes to ensure proper removal of system access ·    Matrix Training: o   Design and coordinate Matrix-related training programs o   Create and maintain training materials up to date such as job aids and trainings in Confluence o   Offer ongoing support and troubleshooting assistance to address any technology-related issues. ·     Data Management: o   Manage and organize production-related data, ensuring data integrity and security. o   Implement data backup and recovery procedures to safeguard critical production information. ·     Email Signature Creation and Management o   Create standardized, branded email signatures for team members o   Manage updates to signatures as roles, branding, or compliance requirements change o   Ensure consistency across departments and platforms o   Troubleshoot issues related to formatting, compatibility, or deployment ·    Website Building, Maintenance, and Domain Support o   Build and maintain Matrix-related websites and landing pages o   Perform ongoing updates including: content edits, design adjustments, and feature enhancements o   Ensure websites remain functional, secure, and aligned with brand standards ·    Compliance and Security: o   Ensure that production technology systems comply with industry regulations and security standards. ·     Documentation: o   Maintain comprehensive documentation for production technology systems, configurations, and procedures. o   Create user manuals and guides to assist production staff in utilizing technology tools effectively.   Qualifications and Skills: ·       Proven experience in coordinating technology initiatives within a production or manufacturing environment. ·       Strong knowledge of production processes and the ability to align technology solutions with business objectives. ·       Excellent verbal and written communication ·       Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. ·       Ability to prioritize and meet deadlines. ·       Strong interpersonal and teamwork skills and ability to influence through collaboration. ·       Self-motivated, with a high level of personal energy and commitment. ·       Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous. ·       Proficient with Microsoft Office products.