Production Support Manager at Beyond Finance

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $2 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role:

We are seeking a Production Support Manager to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.

Must be local to Chicago, IL.

What You'll Do:

Lead a team to optimize the support of Operations users of CRM tools and dependent systems.
Monitor production environments and proactively address alerts and escalations.
Provide technical guidance and expertise to diagnose and debug production issues coming from agents, alerts or other escalation paths.
Design, maintain, and improve incident management and alerting processes as well as identify monitoring opportunities.
Drive automation initiatives to streamline operational tasks and reduce workflow inefficiencies.
Increase incident report/resolution efficiencies and lower the human intervention time on related tasks.
Lead and mentor a team of production engineers, providing guidance and support in their day-to-day activities and career growth.
Provide comprehensive insights on product related trends, bugs and other system errors to Product and Software Engineering teams.
Perform problem & incident management, work with vendors and other technical personnel for problem resolution.
Lead cross-functional post-incident process reviews to ensure continuous improvement of operations, enabling the delivery of post incident reports to customers and stakeholders.
Influence skills to create a culture of change, excellence and innovation while constructively challenging the status quo.

What We Look For:

Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field.
5+ years of experience Managing Production Support/DevOps/SRE Teams.
5+ years of experience in providing technical or infrastructure support.
Experience with open-source technologies and cloud services (AWS preferred).
Critical thinking/analytical leadership experience.
Knowledge of scripting languages such as JavaScript, Ruby, Python, and Bash.
Proven success driving monitoring projects and related initiatives.
Ability to manage multiple complex projects - work prioritization, planning and task delegation.
Strong SQL experience.
Proven ability to work successfully with limited supervision.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Production Support Manager

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