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Qode

Production Support Engineer

Center Township , United States
full-time On-site

AI overview

Manage production incidents and ensure application compliance while performing critical audits and vulnerability assessments in a dynamic IT environment.

Production Support Engineer

Job Title: Production Support Engineer
Location: Cleaveland, OH and Pittsburgh, PA - Hybrid

Job Description (Main Duties):
  • Perform day to day operations for applications you are responsible for.
  • Triage production incidents. Perform follow-up actions.
  • Review all upcoming changes impacting the applications and address concerns raised by management.
  • Review application for expiring certificates as well as critical vulnerabilities and implement remediation changes.
  • Perform audit and compliance tasks for applications
  • review quarterly certifications
  • Review and manage application ids and manage them in Cyberark,
  • Review and manage Disaster recovery plans.

Required Skills:
  1. Minimum of 3 yrs experience in Production Support as L2
  2. ServiceNow (SNOW) Change, Incident and Problem management modules.
  3. Experience handling certificates
  4. Exposure to Java microservices
  5. Unix

Nice-to-have Skills:
  1. other modules in SNOW
  2. Jenkins
  3. Git
  4. Understanding of Networking, load balancers, WAF, firewalls, DNS

Soft Skills:
  1. Written and verbal communications
  2. Ability to operate independently
  3. Ability to learn new processes and procedures.

Qode

Qode is dedicated to helping technical talent around the world find meaningful careers that match their skills and interests. Our platform provides a range of resources and tools that empower job seekers to take control of their careers and connect with top employers across a variety of industries. We believe that every individual deserves to find work that they're passionate about, and we are committed to making that vision a reality.Qode's team of experienced professionals is passionate about creating a better world of work by providing innovative solutions that improve the job search process for both job seekers and employers. We believe in transparency, trust, and collaboration, and we strive to build strong relationships with our customers and partners. Through our platform, we aim to create a more engaged and fulfilled global workforce that drives innovation and growth.

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