· Monitor production systems, job flows, interfaces, and file transfers to ensure system health and timely business operations.
· Resolve operational problems within defined schedules and service level agreements.
· Analyse and troubleshoot root causes of system or job failures, escalating to L2/L3 teams as needed.
· Handle and follow up on escalated incidents and outstanding production issues promptly.
· Document all incidents, actions, and resolutions in the daily operational log and ticketing tools.
· Manage job calendars, scheduling, and restarts for timely process completion.
· Maintain user accounts, access rights, and perform password resets as per requests.
· Ensure daily handover of open incidents and operational tasks during shift changes.
· Participate in UAT, production cutovers, and customer onboarding support.
· Contribute to process documentation and provide operational knowledge transfer to new or backup staff.
· Recommend and support process improvements to enhance operational efficiency.
· Perform quality checks on files, interfaces, and incoming/outgoing production data.
· Ensure compliance with audit and data handling requirements for all activities.
· Support system monitoring including SFTP/FTP jobs, alerts, and scheduled reports.
Requirements
· Requests/Incidents response and resolution time within SLA
· Percentage of incidents resolved at L1 without escalation
· Uptime and availability of production systems
· Accuracy and completeness of daily operational logs and tickets
· Error-free completion of job schedules and file processing
· Compliance with audit, documentation, and process handover requirements
· Number of recurring or escalated incidents (trend reduction)
· Timely action on system alerts and file monitoring (within 1 hour)
Benefits
Nextgen Clearing is the fastest growing Clearing House in a truly global market. Operating across 13 countries and employing over 250 talented people in five regional hubs, the company now proudly serves more than 160 customers in 55 countries, clearing and settling an average £88m of payables and £54m of receivables every single month. We have grown quickly with a significant market share achieved in less than seven years and a series of ground-breaking products. The company was the first to be able to identify machine-to-machine traffic in the network thus permitting Operators to develop entirely new streams of revenue. Nextgen’s board and global leadership team is made up of innovators who have dedicated their careers to building successful technology companies, bringing products to market, and delivering value to investors. Our aim is to be a force for good in the mobile industry by creating technology that does what humans cannot, making Nextgen an exciting place for anyone who wants to work in an environment where innovation meets cutting edge technologies such as 5G. Our mission is to continue to strengthen our position in the market and to become the leading provider of clearing and settlement services to Operators (MNOs and MVNOs), distributors and resellers worldwide, meeting all of their requirements through the right mix of services and software for both domestic and international markets.
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