Production Support Coordinator

This role is based in our 240 Blackfriars office.

Conference Production Coordinator – Life Sciences Team

Are you a proactive, highly organized professional with a passion for events and exceptional communication skills? Join our dynamic Life Sciences team as a Conference Production Coordinator and play a pivotal role in supporting the production teams across our portfolio of events. This full-time position offers an exciting opportunity to contribute to the success of world-class conferences while building a rewarding career in the events industry.

About the Role

As a Conference Production Coordinator, you will be instrumental in ensuring the smooth operation of the production lifecycle. From speaker coordination to database management, your role will involve supporting the production team with administrative tasks, maintaining event documentation, and managing speaker relationships. You will also oversee the conference Master Data Sheet, ensuring all live and on-demand content is accurately tracked and updated.

Key Responsibilities

• Event Documentation & Platform Management (40%)

  • Maintain and update event documentation, including speaker databases and conference agendas.
  • Ensure all platforms, including the CORE website, are up-to-date with agenda details and confirmed speakers.

• Speaker Management (20%)

  • Build strong relationships with speakers through frequent communication, providing updates, managing expenses, and coordinating onsite operations.
  • Highlight speaker benefits, such as colleague discounts, and ensure seamless delivery of speaker operations pre-event, onsite, and post-event.

• Database Coordination (10%)

  • Follow up with confirmed speakers to collect and update their details in the speaker database, word schematics, and CORE website.
  • Upload bios, photos, and contact information while ensuring all updates are accurately reflected across platforms.

• Event Materials Synchronization (20%)

  • Ensure consistency across all event materials, including word schematics, speaker databases, Master Data Sheets, and the CORE website.
  • Manage changes, cancellations, and new additions, keeping all stakeholders informed.

• Agenda Proofreading (10%)

  • Review the final event guide to ensure alignment with the CORE website and event app.

Key Metrics for Success

• Maintain up-to-date and synchronized event materials across all platforms.
• Build and manage strong speaker relationships, ensuring smooth operations pre-event, onsite, and post-event.
• Achieve a minimum of 80% speaker confirmations four weeks before the event.
• Actively participate in event project meetings, providing updates on speaker responses, expenses, and any concerns.
• Play a key role in onsite event delivery, ensuring seamless execution.
• Manage the online presence for conferences by uploading speaker content (bios, photos, etc.) to the website.
• Collaborate with stakeholders to meet deadlines and align with marketing timelines.

Key Skills and Attributes

• Excellent Communication Skills

  • Strong verbal and written communication abilities to build and maintain relationships with speakers and stakeholders.
  • Consistently delivers exceptional customer service and seeks opportunities to enhance the customer experience.

• Creative and Customer-Focused

  • A proactive approach to improving processes and developing creative solutions within the Life Sciences team.
  • Maintains high-quality interactions with customers and ensures their needs are met effectively.

• Highly Organized and Deadline-Oriented

  • Demonstrates exceptional organizational skills and the ability to manage time effectively, juggling multiple tasks simultaneously.
  • Works well under pressure in a deadline-driven environment while maintaining strong attention to detail.

• Team Player with Initiative

  • Thrives in a collaborative team structure but is equally capable of working independently with a “can-do” attitude.
  • Eager to learn, grow, and contribute to the success of the team.

• IT Proficiency

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new platforms, including internal website and app systems.

Experience and Qualifications

• Prior experience in a support or administrative role within a fast-paced, high-volume environment.
• Proven ability to work in a client-focused environment, delivering excellent customer service consistently.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities effectively.
• Experience liaising cross-functionally to support production-related projects and processes.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.