Production Support Coordinator - Boston, MA

This role is based in our 24 School St, Boston, MA 02108, USA office.

As our Production Support Coordinator, you'll play a crucial role in bringing our world-class events to life. Here's how you'll make an impact:

Pre-Event Magic (40%)

• Set up engaging agendas on our CORE websites
• Collaborate with production and marketing teams to ensure website perfection
• Manage our all-important Master Data Sheet (MDS)
• Coordinate with AV teams for seamless event execution

During the Event Excitement (30%)

• Keep websites up-to-date with real-time changes
• Manage slide updates for larger events
• Travel to events and assist with on-site tasks
• Monitor digital programs and provide training

Speaker Whisperer (20%)

• Develop and maintain our speaker database
• Coordinate speaker tech tests and manage their presentations
• Create welcoming intro emails for speakers
• Review slides for quality and compliance

Post-Event Wrap-up (10%)

• Ensure timely video uploads to our platforms
• Close out all speaker-related deliverables

What's In It for You?

• Opportunity to build a career in event management
• Work with a diverse team of professionals
• Gain hands-on experience in the Life Sciences industry
• Travel opportunities to assist at events

• Excellent communication skills, creative, customer-focused, works well to deadlines and within a team structure
• Strong proficiency with MS Office products (Word, Excel, PowerPoint)
• Strong stakeholder and project management skills 
• Excellent attention to detail and the ability to build relationships with our speakers.
• Responds effectively and delivers excellent customer service consistently.  Looks for opportunities to improve customer experience and maintains high quality in all interactions with customers.
• Highly organized, and the ability to manage time effectively
• A drive to improve current processes and develop creative solutions
• IT literate, proficient in Microsoft Office, Word, Excel, PowerPoint.  Will be trained on our internal website and App platforms
• Liaise cross functionally on the conference credit program and ensure attendees receive the necessary information and company stays current with providing credit associations
• Works closely with other groups in company to assist in production related projects and processes as needed
• Prior experience in a support/administration role working in a fast-paced, high volume environment.
• Experience working in a client-based environment with excellent verbal and written communication skills.

The pay for this role is 45-50k per year based on experience

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
 

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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