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Encora

Production Support Analyst

AI overview

Support the stability of production environments by performing root cause analysis, coordinating defect resolution, and enhancing application quality across diverse technologies.

 

PRODUCTION SUPPORT ANALYST

 

Important Information

Location: Singapore

Technical Skills

  • Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

JOB RESPONSIBILITIES

  • Perform root cause analysis on application defects and provide solution for remediation.
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
  • Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments
  • Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
  • Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
  • Follow up on defect closure and meet defect closure KPI
  • Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
  • Ensure application documentation is properly updated for each production release.

Requirement

  • Bachelors’ Degree in Computer Science or related field.
  • 3 or more years’ of Production Support L3 experience across multiple technologies / platform
  • Strong troubleshooting and problem solving skills
  • Strong written, oral communication skills and able to manage user / vendor / customer
  • Has experience with end-to-end development following SDLC
  • Ability to easily adopt to any technology / environment
  • Experienced and have good understanding in Core Banking modules
  • Preferable with knowledge of bulk file transactions and payments domain
  • Familiar with incident and problem management process
  • Familiar with agile methodologies

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

Encora

Encora specializes in delivering customized software engineering solutions and digital product development services to fast-growing technology firms, leveraging advanced technologies to foster innovation and growth across various industries.

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