Production – Ops Senior Specialist

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Production – Ops Senior Specialist to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

 In this role, you will serve as the key production support specialist for complex, data-driven marketing journeys. This position is responsible for ensuring flawless campaign execution, proactively identifying and resolving issues before they impact delivery, and maintaining a high standard of operational excellence across multiple channels. You’ll partner closely with data, development, and marketing stakeholders to validate data integrity, monitor journey health, and lead incident management efforts. The role requires a balance of technical acumen, analytical rigor, and clear communication to translate findings into actionable insights for leadership.

Responsibilities:

• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations.
• Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams.
• Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership.
• Generate bi-weekly and monthly performance reports for internal business and leadership reviews.
• Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content).
• Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates.
• Troubleshoot automation and data sync issues in collaboration with engineering and capability teams.
• Support AI-driven QA processes to maintain a 99% error-free KPI.
• Participate in agile sprint reviews, identifying blockers and process improvement opportunities.
• Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

Qualifications:

• Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder.
• Proficiency in AMPscript for troubleshooting and content validation.
• Strong SQL skills for querying, data validation, and issue investigation.
• Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views).
• Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
• Experience with API-triggered sends and automation scripting.
• Working knowledge of QA and proofing tools (e.g., Litmus).
• Excellent documentation and communication skills using JIRA and Confluence.
• Strong analytical mindset and methodical approach to problem-solving.
• Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences. 

Preferred Qualifications:

• Salesforce Marketing Cloud or Data Cloud certification.
• Experience developing or managing relational databases.
• Background in production or CRM operations environments supporting large-scale automated journeys.
• Familiarity with agile workflows and sprint-based delivery.
• Experience supporting AI- or automation-driven QA initiatives.

Required Tools:

• Salesforce Marketing Cloud (Automation Studio, Journey Builder, Contact Builder)
• Salesforce Data Cloud
• SQL Studio / Query Studio
• JIRA, Confluence, Slack
• Litmus / Proofing tools

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $81,100 to $115,100 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote — preference for candidates based in the PST time zone, though applicants in other locations will be considered if they are able to work PST hours.