The Production Manager is responsible for managing the entire repair process, ensuring that vehicles move through the facility efficiently, safely, and in full compliance with OEM procedures, insurance requirements, and company standards. This role requires strong organizational skills, technical knowledge, leadership, and excellent communication across departments.
Requirements
Oversee and manage the daily production schedule from vehicle intake to delivery.
Coordinate repair workflow, maximizing shop efficiency and minimizing cycle times.
Conduct daily production meetings and monitor repair status for all jobs.
Collaborate closely with estimators, technicians, parts department, and insurance partners.
Manage repair plans, supplements, and approvals while ensuring timely insurance communication.
Ensure all repairs meet or exceed OEM repair procedures, safety standards, and quality expectations.
Identify and resolve production bottlenecks, parts delays, or technical issues.
Enforce safety protocols and maintain a clean, organized, and compliant shop environment.
Actively monitor key performance indicators (KPIs) such as cycle time, profitability, and customer satisfaction.
Provide leadership, coaching, and support to technicians and staff to continuously improve processes and quality.
Required Qualifications:
3+ years of production management or lead technician experience in a collision repair facility.
Strong technical understanding of collision repair processes, structural repairs, and refinishing.
Proficiency with estimating software (CCC ONE preferred) and management systems.
Excellent leadership, problem-solving, and organizational skills.
Strong communication and interpersonal skills.
Proven ability to work in a high-volume, fast-paced environment.
Bilingual is a plus (not required).
Benefits
Competitive pay
Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision Centres is one of Canada’s most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.
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