Product Support Specialist

Sincere is looking for a Product Support Specialist to join our growing team. This is a hybrid role of customer support and quality assurance.  In this role you will be the first line of communication with users across our family of brands — Punchbowl, Lovebird, Timehop, and Memento. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platforms and impact the direction of the business.

In this role, you will: 

• Become an expert on our products across both web and app
• Provide general and technical support to our customers daily
• Maintain and contribute to the Help Centers for each of our brands
• Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes
• Contribute ideas for product improvements
• Perform daily quality assurance checks for essential site functions
• Conduct quality assurance testing and troubleshoot technical issues prior to product releases

You have:

• 2-3 years of relevant experience 
• Raw intelligence and excellent communication skills
• Strong problem-solving skills and a superior memory for details
• Experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
• An understanding of product testing or quality assurance
• A passion for technology and a curiosity for how things work
• The ability to multi-task and seamlessly move between projects 
• A bachelors degree
• Less than a 45 minute commute to Framingham, MA and are excited to join us in the office 1 day per week

Benefits

Do you want to work at a growing company that invests in its team more than the average employer? Sincere is a family of brands with heart. The Company is home to Punchbowl®, Lovebird®, Timehop®, and Memento®, and builds technology that brings you closer and helps show you care to the people who matter the most. With Sincere Foundation, we support organizations that address basic needs, and envision a future where everyone has the opportunity to celebrate, recognize milestones, and honor memories. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.

What We Offer: 

• 100% Health, Dental & Vision coverage 
• 401K Plan with Profit Share 
• Annual bonus potential 
• Health & Wellness stipends 
• Paid time off plus 12 paid holidays & Summer Fridays 
• Paid parental leave 
• Childcare benefits (dependent care FSA)
• Flexible, hybrid work environment
• In-person, all-expenses-paid Team Summits (2X a year)

The base salary range for this role is $50,000 – $65,000. Actual salary may vary based on skills and experience.