Product Support & Operations Specialist

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.

About the Role:

• Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context
• Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running
• Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes
• Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions
• Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions

About You:

• 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment
• Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship
• Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously
• An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions
• A natural communicator who instinctively finds the right tone in every situation
• Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.

What We Offer:

• Becoming part of a company that was awarded for its commitment to social good
• Competitive compensation including equity 
• A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
• Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
• Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
• Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?