Product Support Engineer - OutBoard

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise six successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation and Ampify Music. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world. Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.Keeping everybody safe during the COVID-19 pandemic The health and safety of our people is massively important to us and when Coronavirus reached the countries our people work in, we worked incredibly hard to mobilise home-working for almost all of our people very early. We have been working this way since March and have had great feedback from our team on how we have adapted to this new way of working. During this time, we have also continued to successfully recruit new people to the business and onboard them smoothly – all using technologies such as Zoom, Microsoft Teams, Slack and so on – and we offer all candidates the option to be interviewed over Zoom rather than face-to-face. Given the positive transition to home-working we are not rushing to return to ‘normal’ and will be taking a very steady approach; phasing our return to the office for the team members who need it over a period of months, carefully aligning with government guidance, and going above and beyond where we can. So far, we have undergone meticulous risk assessments and have installed screening on desks, new signage and of course lots of soap and hand sanitiser! We have, however, always supported home working, and this period has solidified value of being flexible for us. We know that this pandemic will change the way we work longer term and we are carefully looking at how we can continue to support home-working after the situation has subsided. We will be looking forward to seeing everyone’s faces soon!