Product Success Specialist

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Product Success Specialist, you will be responsible for driving product adoption, customer satisfaction, and long-term retention. You will act as the bridge between customers, sales, and product teams, ensuring clients maximise value from our solutions while providing feedback to improve product performance and user experience.

In this role, you will:

• Manage the full post-sale customer journey, from onboarding to renewal and expansion.
• Ensure successful product implementation and adoption by providing training, guidance, and ongoing support.
• Monitor customer usage, engagement metrics, and KPIs to proactively identify risks and growth opportunities.
• Act as the primary point of contact for assigned accounts, building strong and trusted client relationships.
• Collaborate with Sales, Product, and Technical teams to resolve issues and enhance customer experience.
• Collect and communicate customer feedback to internal stakeholders to support product improvements.
• Develop success plans, conduct regular check-ins, and lead Quarterly Business Reviews (QBRs).
• Identify upselling and cross-selling opportunities aligned with client needs.
• Maintain accurate records in CRM systems and prepare performance and retention reports.

Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field.
• 2–5 years of experience in Customer Success, Account Management, Product Support, or similar roles.

• Strong understanding of KPIs, customer lifecycle management, and CRM systems.
• Excellent communication, presentation, and relationship-building skills.
• An analytical mindset with the ability to interpret data and provide actionable insights.
• Experience in SaaS, tech platforms, or digital marketplaces is a plus.
• Ability to analyse data and market trends effectively.
• Strong communication and interpersonal skills.
• Professional certifications (e.g., CPM, RPA) are a plus.

Benefits

• High-performing and fast-paced work environment.
• Comprehensive Health Insurance
• Rewards and recognition

• Learning & Development