Pointsharp
Product specialist
TLDR
Serve as a core product expert supporting go-to-market activities, customer implementations, and handling escalated support cases across Europe.
Make an impact with us
This is a hands-on product role that spans the full customer journey, from presales support through implementation and into ongoing technical support. You will be a key resource for customers and internal teams alike, combining deep product expertise with direct delivery responsibility.You will be working with an IGA offering, available both as cloud and on-prem, with an established customer base, strong references, and a well-developed partner ecosystem. The product is established and actively used in customer environments.
About the role
In this role, you will serve as a core product expert across three areas: supporting go-to-market activities, leading customer implementations, and handling escalated support cases. You will work closely with sales, development, support, and product management — and play an active role in the actual success of customer deployments.You will:
- Lead andfacilitateworkshops with customers to gather requirements, design solutions, and drive adoption
- Perform and support installation and configuration of our IGA solution in both cloud and on-prem environments
- Take ownership of 2nd and 3rd level support cases, acting as a senior escalation point for complex technical issues
- Develop andmaintaindeepexpertisein our IGA solution, including functional capabilities, technical architecture, and roadmap direction
- Support sales and presales with product insight, demonstration assets, and technical content
- Continuously gather and structure customer and market feedback to inform product development priorities
- Collaborate with product management to translate market needs into actionable input
- Act as a product expert at webinars, events, seminars, and customer meetings
- Support responses to tenders withaccurate, well-structured product descriptions and technical content
What you'll do
You enjoy going deep on a product and making that knowledge count in the real world, whether that's leading a requirements workshop, getting an installation across the line, or solving a complex support case that no one else could crack.You are comfortable:
- Running structured workshops with enterprise customers at different stages of the lifecycle
- Performing and guiding installations in varied customer environments
- Handling technically complex support escalations at 2nd and 3rd level
- Acting as a trusted product reference for both customers and internal teams
- Translating complex product capabilities into clear, business-relevant language
What we're looking for
- Experience in a product specialist, implementation consultant, or similar hands-on technical role
- Strong understanding of IGA concepts such as joiner/mover/leaver, provisioning, governance, and compliance
- Broad understanding of the IAM landscape and how IGA relates to Access Management
- Solid foundational knowledge of Microsoft environments, including Active Directory, Exchange, Microsoft 365, Entra ID, and general networking concepts
- Hands-on experience with installation and configuration of IGA or IAM solutions
- Experience handling 2nd or 3rd level technical support in an enterprise software context
- Strong workshop facilitation and customer-facing communication skills
- Experience working with both cloud and on-prem environments
- Language requirements are English plus native language (Danish or Swedish)
- German language skills are a significant advantage, given our presence and growth in the DACH market
Pointsharp develops innovative software solutions specifically for the IT sector, helping businesses secure their digital environments and enhance productivity. Our offerings are tailored to meet the evolving needs of organizations looking to streamline operations and bolster security.
Product Specialist