Job Summary
A Product Specialist – Hotel Systems is specifically responsible for the quality assurance, product release & management, education and enhancement of the Shiji Enterprise Platform and associated API integrations in the local country and Asia Pacific region.
Duties & RESPONSIBILITIES:
- Responsible for communicating timelines & feature set for new product/or version release to the team(s) in Country and contribute to Asia Pacific.
- Responsible for Quality Assurance of new product/ or version releases prior to distribution in your region.
- Ensure familiarity with new releases as they become available.
- Train the concepts of Hotel Systems Management and the specifics of the Hotel Systems product suite to the consulting groups in your region.
- Provide presales support to the local sales team(s)
- Create & maintain Shiji Enterprise Platform document repositories for your local country.
(SharePoint & Shiji Docs)
- Know & maintain Shiji Enterprise Platform Confluence and Jira platforms.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Assist in configuring and installing the Enterprise Platform product suite for selected strategic projects.
- Liaise with the Enterprise Platform product, DEVOPS, development and security for Client Requests for enhancements & development.
- Work with the Support L2/L3 to ensure service level requirements are exceeded.
- Work with the customers to ensure that contractual service expectations are exceeded.
Essential:
- Minimum two years experience installing/configuring/training any Front Office Software products in the Asia Pacific region.
- Minimum two years experience working with Rooms / Front Office Procedures or
- Degree in a Technical, Hospitality, Business or Marketing field
- Previous training experience in the area of theoretical/conceptual training.
- Knowledge of manual Front Office Management Procedures
- Experience in Microsoft suite of products in particular, Outlook Excel, Word, Project and PowerPoint.
Desirable:
- Previous experience with alternative Automated Front Office Management Systems
- Previous experience in supporting Hospitality Software Products
- Knowledge of CRS or S&C an advantage
- Basic Working knowledge of Networks, PC’s and troubleshooting installation issues
Professional Skills:
- Analytical problem solving skills
- Project Management skills
- Presentation skills
- Superior communication skills, written and verbal
(Must be fluent in English, second language an advantage)
- Strong management and interpersonal skills with the ability to earn respect from both internal & external customer project teams
Abilities:
- Ability & Credibility to work effectively with both our internal & external customers at all levels of the organization.
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
- Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box'.
- A self-starter with initiative, drive and strong desire to succeed.
- Ability to work under stress.
- Flexibility with people and time.
- Determination to get the job done to time.
special requirements
- Willing to work overtime and public holidays as requested
- Able to travel extensively and be away from home for extended periods of time.
- Willing to work with a wide variety of cultures.
- Currently hold a valid passport.
- Any other tasks or duties as required by management from time to time.
MAJOR CHALLENGES/PROBLEM SOLVING:
- Workload required initially to learn the concepts and the specifics of new product/ or version releases.
- Learning to troubleshoot the technical installation of the product.
- Learning to act as consultant for clients in the field of Front Office Management.
DECISIONs EXPECTED:
Own Authority:
- Decisions relating to the responsibilities listed in the job description.
Referred to Higher Authority:
Approval of plans, strategies, changes to implementation procedures and training material
