Product Specialist - PAS/RCM

InterSystems IntelliCare is seeking a Product Specialist with expertise in Patient Administration Systems (PAS) and/or Revenue Cycle Management (RCM), complemented by healthcare operations or health IT experience, to help define and deliver next-generation healthcare solutions. You’ll be a key member of the TrakCare product team, shaping the roadmap and working with customers, internal teams, and global health systems to define and execute usable solutions that drive impact across financial, operational, and patient service domains, to help customers solve their problems. 
 
InterSystems IntelliCare is the unified Electronic Health Record (EHR) and premier health interoperability and innovation platform. It offers powerful solutions for today’s distributed healthcare landscape — where a single patient may engage with many providers, across multiple locations, and through various systems. IntelliCare consolidates and transforms data from thousands of sources — including major EHRs, social determinants, claims processors, public health records, IoT devices, and patient-reported outcomes — into meaningful insights that solve key clinical, strategic, operational, and financial challenges. 

The platform supports a growing range of PAS and RCM solutions used by providers, private and public health systems, national health organizations, health information exchanges, and development partners worldwide. 

Key Responsibilities 

• Contribute to product strategy, feature design, and roadmap planning across PAS and RCM domains.
• Act as the voice of the customer, translating real-world workflows into intuitive, scalable solutions.
• Collaborate with cross-functional teams to ensure timely, high-quality delivery of features.
• Engage with customers to understand their needs and translate those into product requirements that deliver strong value.
• Serve as an internal SME in relevant healthcare operational areas.
• Monitor and advise on industry trends, regulatory shifts, and innovations in practice.
• Support testing strategies including workflow validation, UAT, and performance testing.
• Represent IntelliCare at conferences, advisory groups, and health IT forums. 

Qualifications 

Required: 

4+ years of experience in: 

• Healthcare operations (e.g., quality, PAS, RCM, analytics), or Healthcare IT implementation, support, or product development
• Hands-on experience with systems like TrakCare, Epic, Cerner, Meditech, etc.
• Strong understanding of healthcare workflows and ability to translate them into software solutions.
• Excellent communication and stakeholder management skills.
• Experience working in agile teams or supporting PO/PM functions.
• Comfortable working independently and collaboratively, including direct engagement with customers. 

Preferred: 

• Education in health informatics, public health, health administration, or related fields.
• Experience mapping and testing healthcare administrative workflows.
• Familiarity with manual/automated testing.
• Exposure to international healthcare systems.