Product Specialist, Gaming & Rewards

Let's start with the role

The Gaming & Rewards team owns the platforms and experiences that drive customer engagement through games, incentives, and loyalty mechanics. The Gaming & Rewards Product Specialist supports end-to-end product delivery, ensures smooth operational execution of these features, and owns the communication output across all customer-facing messages within the Gaming & Rewards domain.

• Conduct market research, map competition, and highlight best practices.
• Collaborate with relevant internal teams (i.e.Sportsbook, Platform, Customer Experience, Gaming, and others) to collect data and monitor key performance indicators.
• Identify customer pain points and opportunities, promote product optimization,s and support internal experimentation and CX activities (where applicable).
• Gather requirements for new markets and create Product Requirements Documents (PRDs).
• Work with internal stakeholders (e.g., Commercial, Legal, Finance etc) to ensure that the right product gets delivered at the agreed quality and time.

What you’ll bring

An ideal candidate for this role is passionate about enhancing our product offering and creating an exceptional customer experience, and aspires to work in a fast-paced product environment. 

More specifically, we are looking for a professional with: 

• 2+ years in a product role in a high-velocity, high-growth product or business unit.
• Experience in the GameTech industry with hands-on exposure to comparable market products through ongoing benchmarking.
• Demonstrated experience in analyzing various sources of data and writing product requirements.
• Well-versed in translating stakeholder requirements into executable products and working with a wide range of teams. 
• Experience working closely with technology and design teams and good understanding of technologies used to drive the best product experiences. 
• Strong attention to detail, expert-level organization and communication skills.