Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the data security products of Netskope (ZTNA and Borderless WAN).
- Network Design Workshops: Lead architectural reviews to ensure customers are configuring IPsec/GRE tunnels, ZTNA connectors, and endpoint clients correctly for their specific network topology.
- Complex Troubleshooting: Engage in high-severity escalations where network latency, throughput, or connectivity issues are blocking adoption.
- Legacy Migration: Advise customers on best practices for retiring legacy VPN concentrators and MPLS links in favor of ZTNA and Internet-based SD-WAN overlays.
- Content Creation: Create white papers and knowledge base articles specifically regarding network configuration.
- Be the go-to contact for the Customer Success team for questions about best practices in assigned solution areas.
- Maintain a regular communication cadence with Engineering, Platform Engineering, and Product Management of the product area(s); maintain a list of key supportability requests and feedback from the team for the product area.
- Participate in internal PRD, design document and TOI reviews for each feature in the product area.
- Have a detailed understanding of the upcoming product roadmap and flag the impact on existing customers.
- Create, maintain, and deliver best practices content (including workshops) for the assigned solution/s based on team feedback and peer reviews.
- Represent CS in all Global Virtual Team for assigned product area(s), and share key learnings with the CS team in a structured format.
- Routinely train the CS team as best practices evolve, and share it during internal training sessions to ensure that that content is available.
- Continuously evaluate the efficacy of available documentation for the assigned solution areas, and work with the techpubs team to improve documentation based on team feedback
#LI-DP1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
Netskope, a global cybersecurity leader, is redefining cloud, data, and network security to help organizations apply zero trust principles to protect data.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
