Product Sales Expert - Chatbot

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves. From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. About the Role We’re looking for a Product Sales Expert - Chatbot to lead growth for Insider’s Support Agent product - our AI-driven conversational platform that powers intelligent customer interactions at scale. This is a hybrid role: You’ll act as the Account Executive (AE) for new business acquisition, driving the full sales cycle from prospecting to close. You’ll also operate as an overlay specialist with Account Directors (ADs) to expand Chatbot adoption within existing accounts. You’ll combine strong hunting instincts, solution-selling expertise, and deep product knowledge to unlock the full potential of Insider’s Chatbot offering in the market. Key Responsibilities

1.New Business (AE Motion):

Own end-to-end sales cycle for new logo acquisition for the Chatbot (Support Agent) product.

Build and manage a strong pipeline through prospecting, outbound, and industry mapping.

Conduct product demos, craft tailored proposals, and lead negotiations to close deals.

Collaborate with marketing to run targeted campaigns and events to generate leads.

2. Expansion (Overlay Motion):

Partner with Account Directors to identify, prioritize, and close cross-sell / upsell opportunities within existing customers.

Bring deep product expertise to customer conversations, driving incremental value realization and adoption.

Co-own forecasting and deal strategy for Chatbot opportunities inside large multi-solution deals.

3. Collaboration & Market Development:

Work closely with Solution Consultants (SolCons) on multi-product or enterprise-wide opportunities.

Partner with Product and Marketing to refine regional messaging and competitive positioning.

Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs.

Qualifications

2+ years of SaaS or enterprise sales experience, ideally in CX, AI, or conversational platforms.

Demonstrated success in both new business acquisition and expansion selling.

Deep understanding of chatbots, automation workflows, or support agent platforms.

Ability to articulate business value to senior executives and technical stakeholders alike.

Proven hunter mindset, self-driven, and able to manage complex deal cycles independently.

Fluent in English; regional language proficiency add on.

While we are conquering the world, we are offering you:

Performance Metrics:

Attainment of Chatbot-specific quota (both new business and cross-sell).

Growth in Chatbot adoption within existing enterprise accounts.

Contribution to regional pipeline generation, quality, and win rate.

Compensation Base salary + commission tied to Support Agent ACV attainment.

Direct quota credit for new business and overlay quota credit for expansion deals.

High-impact variable structure rewarding full ownership of pipeline and execution.