Product Researcher

  At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are seeking a versatile and data-driven UX Researcher to join our global design team. In this role, you will not just uncover problems; you will drive strategy. You will be a bridge between our Product Managers, Designers, and Leadership, while frequently engaging directly with our clients to understand their unique challenges. You will be expected to toggle effortlessly between Quantitative and Qualitative methods, using data to tell compelling stories that influence product roadmaps across our US, UK, and India teams. What you will do:

Lead Mixed-Method Research- Design and execute a full range of research methods including ethnographic interviews, usability testing, A/B testing, surveys, diary studies, and card sorting. Balance Qualitative insights (the why) with Quantitative rigor (the what) to create a holistic view of user behavior.

Client-Facing Engagement- Act as a strategic partner to our clients. You will frequently interact with external stakeholders to validate hypotheses and understand how our B2B tools impact their daily workflows. Facilitate workshops and research sessions directly with clients and their customers.

Data Synthesis & Strategy- Analyze complex datasets to identify trends and opportunities. You must be comfortable digging into analytics to support your qualitative findings. Translate research findings into actionable insights and strategic recommendations for Product Managers and Leadership.

Global Collaboration- Work closely within a cross-functional Triad (Product, Design, and Engineering) to ensure user insights are integrated into the development process. Collaborate daily with teams distributed across the US, UK, and India, ensuring cultural nuances and global use cases are considered in our designs.

Who you are:

The Full-Stack Researcher: You have deep experience in both Quant and Qual. You know when to send a survey to 1,000 users and when to interview 10 users deeply.

A Master Storyteller: You are a strong presenter who can command a room. You don't just present raw data; you tell a persuasive story that convinces leadership and clients to take action.

Data Savvy: You are not intimidated by numbers. You can analyze usage metrics and combine them with user sentiment to build a strong business case.

A Global Citizen: You are comfortable working across time zones and collaborating with diverse teams in the US, UK, and India. You possess strong organizational skills to manage asynchronous communication effectively.

Qualifications:

Experience: 3-5+ years of experience in User Experience Research, preferably in a SaaS, B2B, or eCommerce environment.

Portfolio: A portfolio or case studies demonstrating your research process, your ability to mix methods, and the impact your insights had on the final product.