Product Quality Specialist

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We’re looking for a Product Quality Specialist who will not only validate our product releases but also pioneer AI-powered testing approaches to ensure the highest quality for our customers. This role is embedded in the Product organization, focusing on real-world quality validation, analytics-driven issue detection, and automation of customer journeys.

Responsibilities

• Ensure end-to-end quality of product features
• Apply deep knowledge of using AI tools for product quality control and combine hands-on validation with AI-augmented testing to scale coverage.
• Develop and maintain product test documentation to align with product requirements.
• Validate key user flows. Run Customer Journey Tests (CJM): Simulate and monitor end-to-end user flows (registration, login, payments, core product flows) on production.
• Monitor product health: Check metrics, dashboards, and analytics to spot anomalies or quality issues after launch
• Support fast iteration: Be embedded in the Product team to give rapid feedback on whether new releases meet real-world use cases.
• Perform cross-platform testing (desktop, mobile web, native apps).
• Collaborate with product managers and designers to define acceptance criteria and ensure clear test coverage.
• Investigate and reproduce customer-facing issues; document findings with clarity and precision.
• Monitor product releases, participate in sprint ceremonies, and contribute to release go/no-go decisions.
• Support localisation and regulatory testing for multiple jurisdictions.

Requirements

• Russian - Native Speaker, English - B1+ (for reading documentation, reporting).
• Possibility to work in CET time zone (+/- 1 hour).
• 2+ years of experience in software testing, QA, or product operations with a strong focus on customer experience.
• Specialized or close to specialized education (preferably technical)
• Availability of certificates of training, completion, additional courses, etc.
• Solid understanding of analytics tools (e.g., Amplitude, GA, Mixpanel, or similar)
• Ability to design and execute practical, outcome-driven test cases without over-engineering.
• Strong collaboration skills; comfortable working directly with product managers, engineers, and stakeholders.
• Proactive mindset; you don’t just report issues, you help define what good looks like
• Recommendations from previous employers will be considered a strong advantage.

Benefits

• Fixed salary + KPI bonus
• Flexible work schedule
• Fully remote work format
• Opportunity to work in a dynamic and rapidly developing field