Product Quality Manager, Engineering - On site

We are seeking an exceptional Product Quality Engineering (PQE) Manager to drive the quality strategy for the next generation of Cricut products. In this critical, high-impact role, you will own New Product Introduction (NPI) Quality and Ongoing Reliability Testing (ORT), ensuring our products not only launch successfully but also maintain peak performance at mass production volumes.

This is more than a management role—it's a technical leadership position where you will guide a dedicated team of quality engineers, serve as the vital link between Operations, Product Design, and Engineering across both our US and Asia teams, and be the on-site quality champion.

Responsibilities

You will be the core quality leader, responsible for ensuring design and manufacturing excellence from concept through mass production.

New Product Introduction & Execution

• Own the Reliability Qualification Plan: Generate and drive the comprehensive quality system for new products, from initial concept and into mass production.
• Risk Mitigation: Lead cross-functional, global teams to develop DFMEA, PFMEA, and Lessons Learned analyses, ensuring high-risk items are addressed.
• Gate Reviews: Analyze data and provide clear, timely recommendations on product readiness at critical phases (EVT, DVT, MPQ, MP).
• Issue Resolution: Lead failure analysis, implement corrective actions, and present concise reports to executive stakeholders.
• Process Excellence: Drive scalable quality control plans and assess the quality impact of product and process designs.                                                                    

Leadership & Continuous Improvement

• Team Development: Lead, mentor, and coach the PQE team, fostering a culture of high quality for products, processes, and people.
• Global Quality Hub: Act as the on-site lead for quality issues, collaborating with CMs/Suppliers, and ensuring quick consensus among global project teams to achieve closure.
• Proactive Quality: Initiate and implement proactive activities to continuously enhance manufacturing and product quality, including leading internal and external audits.

*ONLY APPLICABLE TO MALAYSIAN*

QUALIFICATION AND EXPERIENCE

• 10 years of engineering/quality experience in Consumer Electronics Manufacturing, including 5 years in a managerial role.
• Bachelor's Degree or above in Mechanical, Electrical, Manufacturing Engineering, or a related field.
• Demonstrated ability to hire, develop, and lead high-performing technical teams.
• A proven track record of managing complex projects and achieving significant results in a fast-changing, high-volume manufacturing environment.
• Deep expertise in production control processes, data analysis, and Six Sigma tools (e.g., GR&R, Cp/Cpk, SPC, DOE).
• Expert capability in planning DOEs, executing failure analysis, and developing robust reliability and quality improvement plans.
• Exceptional written, verbal, and executive presentation skills.

Technical Must-Haves

• Experience managing high-volume consumer electronic manufacturing technologies.
• The skill and knowledge to quickly react to a quality excursion in the factory and implement a path to un-block production.
• Proven ability to partner with CMs/Suppliers to execute quality improvement activities.
• Familiarity with process and design failure mode effects analysis (DFMEA and PFMEA).
• Bonus: Familiarity with ISO 9001, RoHS, APQP, PPAP, 8D, Control Plan, or Six Sigma methodology.

What to Do Next: Please attach your resume including links to your Github and website where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information!