What is PerfectServe?
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
PerfectServe is seeking a motivated and detail-oriented Product Owner to join our Operator Console STO (single threaded owner) team. In this role, you will support the planning, development, and delivery of solutions that streamline communication workflows for hospital operators, switchboard staff, and healthcare contact centers.
As a Product Owner, you will work closely with product leaders, engineers, designers, and stakeholders to help define user stories, manage the product backlog, and contribute to the evolution of our operator console platform. This is a great opportunity to develop product leadership skills while making a meaningful impact on healthcare communication efficiency and patient access.
Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
Contribute to internal documentation such as product requirements, release notes, and training materials.
Support Product Owners in roadmap planning and release coordination.
Bachelor's degree in Business, Computer Science, Health Informatics, or a related field — or equivalent practical experience.
2+ years of experience in product management, business analysis, software delivery, or healthcare platforms.
Familiarity with Agile/Scrum methodologies and the software development lifecycle (SDLC).
Strong communication and collaboration skills.
Comfortable working with data, asking questions, and making evidence-based decisions.
A desire to learn product best practices and grow into a full Product Owner role.
Experience with or knowledge of call center software platforms or Twilio.
Experience with Jira, Confluence, or similar agile tools (Trello, Asana, ClickUp, Monday).
Exposure to SaaS or healthcare technology solutions.
Knowledge of hospital operations, contact center workflows, or telecommunications systems is a plus.
Understanding of operator console functionalities or healthcare communication routing is a bonus.
CSPO (Certified Scrum Product Owner) certification or equivalent is a bonus.
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $80,000-120,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
PerfectServe provides a comprehensive and secure care team collaboration platform designed to optimize provider scheduling and streamline clinical communication, thereby enhancing patient care and ensuring HIPAA compliance.
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