Highlights
- Location: Serbia, Remote (CET)
- Stock Options
- Language: Russian-speaking team; English fluency required (C1)
About the Role
As the Product Manager for Post-Donation Experience (Donor Portal & Emails), you will be the strategic owner of the donor journey after checkout. You will turn engagement, retention, and repeat donations into measurable growth levers through structured discovery, experimentation, and ML-driven personalization.
You will connect company OKRs with product strategy and drive outcomes that directly impact GPV and lifetime value.
What You’ll Do
- Own Domain Strategy: Define and execute the product vision for Donor Portal and post-donation experience, aligned with company and department OKRs.
- Drive Growth & Experiments: Identify retention and upsell opportunities, run structured experiments, and iterate based on measurable outcomes
- Build a Metrics System: Define North Star and metric tree (business → product → user behavior) and track adoption, recurring donations, and engagement.
- Lead Discovery: Conduct user interviews, analyze cohorts and funnel data, and validate product hypotheses before scaling solutions.
- Implement Personalization (ML): Identify and test ML-driven personalization opportunities across portal and emails to increase retention and LTV.
- Collaborate Cross-Functionally: Partner with engineering, design, analytics, and GTM to ensure product decisions translate into business impact.
What We’re Looking For
- 5+ years in Product Management, preferably in B2B SaaS or Enterprise environments
- Experience owning a product domain with measurable growth responsibility
- Strong experimentation background (A/B testing, funnel optimization, cohort analysis)
- Deep analytical skills (Amplitude / Mixpanel / GA / SQL preferred)
- Proven ability to translate strategy into structured discovery and shipped outcomes
- Comfort working with AI/ML-enabled products or data-driven systems
- Strong user ownership — you regularly speak with customers
- Fluent English (C1)
What Success Looks Like in This Role
- Clear product vision for post-donation experience
- Measurable growth in adoption and repeat donations
- Structured experiment backlog and consistent iteration cadence
- Strong alignment between product, GTM, and retention strategy
- AI used meaningfully to scale performance, not as a side initiative
Benefits
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
- 31 days off
- Company subsidized medical insurance
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (100% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Co-working (up to $250 monthly).
- Remote work.
