Product Owner, API Portals & Partner Experience – Network APIs (Konera)

Summary

The Product Owner, API Portals & Partner Experience (Konera), is responsible for the design, development, and continuous improvement of the digital platforms enabling Proximus Global’s Network API ecosystem, including portals for MNO partners, aggregators, connectors-platforms customers, with the mindset of developer experience in the core.

This role ensures that the API aggregation and marketplace strategy is supported by scalable, automated, and Customer-centric platforms enabling real-time onboarding, integration, discovery, and consumption of APIs.

The Product Owner works in close collaboration with the Product Director and Product Managers, translating product strategy and roadmap into fully automated, real-time platform capabilities, ensuring seamless execution across the ecosystem.

Responsibilities

Product Ownership (Portals & Platforms)

• Own the vision, backlog, and delivery of API portals and partner platforms, including:
• MNO onboarding and relationship management portals
• Aggregator and platform integration portals
• Customer-facing API marketplace and developer portals with Sandbox
• Translate Product Manager roadmaps and requirements into clear epics, user stories
• Prioritize backlog based on business value, user needs, and strategic alignment

Platform Development, Automation & Delivery

• Ensure platforms are designed with a “automation-first” principle, targeting 100% automation of all possible processes (onboarding, configuration, provisioning, support)
• Enable real-time capabilities across all user journeys (e.g., onboarding, API activation, usage visibility, support interactions)
• Work closely with CTO, Engineering, and Dev teams to ensure proper implementation and coding of required functionalities
• Define clear technical requirements and ensure handover to engineering teams for execution
• Ensure integration with BSS/OSS systems, API gateways, identity, billing, and analytics platforms
• Propose and implement best practices for system architecture and internal integration

Core Platform Use Cases & Capabilities

MNO Portal (Supply Side)

• Enable MNOs to manage and monitor their API aggregation (PAI) business relationships with Proximus Global
• Provide real-time visibility on performance, usage, and business metrics
• Support operational capabilities such as enterprise code submission, sender ID management, and onboarding flows

Developer & Aggregator Portal (Demand Side)

• Enable aggregators, platforms, and developers to:
• Onboard and integrate APIs (including via connectors)
• Access documentation and tools
• Monitor real-time usage, analytics, and performance
• Request support and manage their lifecycle within the ecosystem

Customer Experience & Satisfaction

• Design platforms to natively capture and measure customer satisfaction metrics (NPS, CSAT)
• Ensure continuous feedback loops are embedded into user journeys
• Monitor satisfaction metrics and drive improvements in user experience and platform performance
• Contribute to a data-driven customer experience strategy across the API ecosystem

Agile Delivery & Governance

• Own and manage delivery through JIRA, ensuring full backlog transparency and traceability
• Follow Agile methodologies (Scrum/Kanban) for iterative development and continuous delivery
• Lead backlog grooming, sprint planning, and review processes with engineering teams
• Ensure alignment between business priorities and technical delivery

Cross-functional Collaboration

• Collaborate with Product Managers (e.g., TS43, Connectors & Marketplaces) to gather and refine requirements and BPM team to build customer journeys for different personas
• Work with Engineering, Architecture, DevOps, and Security teams for implementation

Performance & Continuous Improvement

• Define and track KPIs such as onboarding efficiency, automation rate, portal adoption, developer engagement, NPS, and CSAT
• Identify bottlenecks and continuously optimize platform workflows
• Drive continuous improvement based on data, feedback, and performance insights

Innovation & Technology

• Stay up to date with best practices in developer portals, API marketplaces, and platform UX
• Leverage AI and automation to improve onboarding, support, and API consumption
• Drive self-service and zero-touch capabilities across the ecosystem

Requirements

• 2–5 years of experience as a Product Owner, Product Manager, or similar role in digital platforms, APIs, or developer ecosystems
• Bachelor’s or Master’s degree in Telecommunications, Computer Science, Engineering, or a related field
• Strong understanding of API ecosystems, developer portals, and platform-based products and self-service customer journeys
• Good understanding of API aggregation and marketplace models, including partner onboarding and indirect consumption
• Hands-on experience working with API technologies, including REST, HTTP, JSON, XML, and authentication mechanisms
• Familiarity with identity and access management concepts (e.g., authentication, authorization, token-based access)
• Basic to solid understanding of BSS/OSS systems and their integration into digital platforms
• Ability to define and propose scalable architecture and integration approaches with internal systems
• Proven ability to translate business requirements into technical specifications, user stories, and acceptance criteria
• Demonstrated experience in prioritization, backlog management, and delivery planning
• Strong experience working in Agile/Scrum environments, including hands-on use of tools such as JIRA
• Experience collaborating with engineering, DevOps, and architecture teams to deliver platform capabilities
• Strong understanding of customer experience and developer experience (DX) principles
• Experience or exposure to customer satisfaction measurement (NPS, CSAT) and data-driven improvement
• Mindset focused on automation and scalability, with an understanding of real-time systems and self-service platforms

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.