Product Operations Specialist

About the role:

As the Product Operations Specialist, you will work cross-functionally across the entire organization to drive strategic projects for and with our Product teams. You are someone who is comfortable in ambiguity and loves digging into processes and technology to understand where improvements can be made and clarity found. You are a driver who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Identify, drive, and execute process improvements to drive efficiency, effectiveness and simplicity for our Product teams.
• Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
• Build zero-to-one and evolve existing processes to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
• Partner with the Business Operations and Business Systems team to improve stakeholder experience in Jira, Mixpanel, Pendo, and more.
• Nurture strong relationships with partners in Engineering, Technical Support, Marketing, Customer Success, Sales, Design & Partnerships to align priorities, remove blockers, and keep projects moving forward.
• Ad hoc requests, unblock users, and maintenance of operating mechanisms and automations.
• Support special projects that centralize, automate, or otherwise improve communication and customer journeys.
• Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives.

About you:

• 2+ years of product operations, business operations, or project/program management.
• Expertise with Jira and related workflow design and execution.
• Excellent communication skills, including presentations, facilitation, and consultative questioning.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to be dissatisfied with the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback
  

Nice to have: 

• Experience in high-velocity, matrixed product, design and engineering organization.
• Experience with Jira administration.
• Experience with any of these systems: Pendo, Mixpanel, Tableau, LaunchDarkly, Asana, Figma

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.