We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem-solving specialist for our marketplace operations. This dual-function role ensures product listings are optimized and marketplace-ready through preventive quality control while also investigating and resolving critical product issues to maintain seller satisfaction and customer experience. You'll operate in a fast-paced, 24 hour SLA environment requiring exceptional attention to detail and quick problem-solving capabilities.
This is a full-time position and will follow US business working hours.
Proactive Quality Assurance
- Product Listing QA: Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance before distribution to partner channels
- Content Optimization: Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines
- Preventive Quality Control: Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors
Reactive Issue Resolution
- Problem Investigation: Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets
- Data Quality Enhancement: Correct images, descriptions, titles, and technical specifications for existing problematic listings
- Comprehensive Research: Conduct web research to source missing product information and high-quality images for issue resolution
Image Management & Technical Operations
- Image Editing & Optimization: Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
- Channel Compliance: Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
- Technical Data Processing: Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup
Process Management & Analytics
- Workflow Management: Manage tasks through Monday.com project management system while maintaining SLA compliance
- Performance Tracking: Track resolution metrics, quality issues, and maintain performance benchmarks
- Process Improvement: Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
- SOP Adherence: Follow established standard operating procedures and quality standards for consistent issue resolution
Special Projects & Collaboration
- AI Tool Integration: Support AI image review processes and work with cutting-edge AI-powered tools
- Cross-functional Collaboration: Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
- System Feedback: Provide input on proprietary tools to drive system improvements
- Escalation Management: Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed
Requirements
Required Qualifications
Essential Technical Skills
- Image editing proficiency - Advanced skills in photo editing software and optimization techniques
- SEO knowledge - Strong understanding of SEO principles for product optimization and content creation
- Data analysis expertise - Advanced Excel/Google Sheets skills for complex data processing and analysis
- Research capabilities - Excellent web research and data verification skills
- Communication excellence - Strong English writing skills for seller interaction and documentation
Core Competencies
- Problem-solving expertise - Ability to quickly diagnose and resolve complex product issues under pressure
- Quality focus - Systematic approach ensuring accuracy, completeness, and high attention to detail
- Time management - Proven ability to work efficiently under 24-hour SLA pressure while maintaining quality standards
- Process orientation - Understanding of marketplace requirements, compliance standards, and quality control procedures
Required Experience
- E-commerce background - Experience in e-commerce operations, content creation, digital marketing, or customer support
- Product listing optimization - Hands-on experience with marketplace listing management and optimization
- Quality assurance - Previous QA/quality control experience, preferably in e-commerce environment
Preferred Qualifications
- Advanced technical skills - Web scraping, data extraction, and CRM system proficiency
- AI tools experience - Familiarity with AI-powered optimization and review tools
- Industry knowledge - Fashion/apparel merchandising background
- Platform expertise - Experience with multiple marketplace platforms and their specific requirements
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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