Product Operations Manager - Veilance

Your Opportunity at ARC’TERYX: As the Product Operations Manager - Veilance, you partner closely with multiple stakeholders throughout the organization to support the evolution and management of the Innovation to Customer (I2C) I2C process, with a specific focus on the inputs and outputs of the Veilance team. Partnering with teams in Design, Product Line Management, Sourcing, Development and Operations, you support to identify cross-functional process improvements that maximize efficiency and enable the Veilance team to achieve business targets. This role is based in our North Vancouver office and is open to hybrid work.  Candidates must be eligible to work in Canada. Meet Your Future Team: The Product Operations team optimizes the intersection of product, supporting through cross-functional teams to improve alignment, communication, and processes around the product. We build a foundation for excellence through reinforcing product strategy with metrics, infrastructure, business processes, best practices, budgeting and reporting. If you were a Product Operations Manager - Veilance now, here are some of the core activities you would be doing:

Managing all inputs and outputs of the Veilance team with relation to the overall Arc’teryx I2C Calendar

Partnering on the development and articulation of key I2C processes; ongoing projects and change opportunities to enhance linkage between Veilance and cross functional partners

Ensuring all I2C deliverables are on time and that any risks or changes are communicated and solutioned with the Product Operations team

Collaborating with cross-functional partners to evolve the I2C process, with emphasis on how the Veilance teams plug into the rest of the processes

Collaborating with the Product Operations team to document end-to-end processes

Creating and implementing Standard Operating Procedures (SOPs) and process maps, using standard templates

Maintaining user guides and online help tools

Analyzing the current business processes and collaborating with users to identify process improvement areas to help maximize efficiency

Building and recommending new process, process flows, tools or systems solutions that are aligned with company goals

Building close relationships with the Veilance Design and Merchandising teams, and creating a connection to the Design, Development, and Advanced Concepts and Strategy teams to support change-management initiatives and stakeholder engagement

Preparing meeting agendas and summarizing takeaway actions

Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain

Here are some of the things you could be working on in the future:

Operationalizing long-term enterprise strategic milestones and plans for the Veilance business unit, and articulating how we consistently share details (via templates, process, etc.)

Are you our next Product Operations Manager - Veilance?

You have 5+ years’ experience in an operational role (project coordination, product operation, product management, strategy, etc.) in the creative or apparel industry

You pose a high level of analytical and critical thinking

You are familiar with the product life cycle of bringing products to market with milestone gates

You have strong visual fluency, able to digest various forms of information and translate context into concise summaries

You are comfortable navigating Miro and Keynote systems

You have excellent interpersonal skills and the ability to work with all levels of stakeholders

You have the expert ability to explain, articulate, and document concepts, business processes, systems and business requirements

You have confidence in communicating and collaborating amongst large and diverse audiences

You have the ability to effectively manage multiple competing priorities, with a scale mindset

You have a willingness to improve your skills independently in new technologies and solutions

You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

Your passion for your work is paralleled by your passion for getting outside and living it