Product Operations Manager

Job summary

As a Product Operations Manager at DigiCert, you will play a pivotal role driving large cross functional initiatives and operational excellence within our Product organization. Reporting to the VP of Product Strategy & Operations, you will initially focus on Product Lifecycle Management, optimizing processes and systems where needed, and aligning Product efforts with business and customer needs.

What you will do

This role requires a deep understanding of the entire product lifecycle from inception, development, launch, adoption, to end-of-life as well as strong cross-functional knowledge spanning sales, marketing, support, customer success, and commercial teams.

• Process Management: Lead complex cross-functional programs to ensure successful product migrations, transitions, end of sale/life, and more. Orchestrate cross-functional execution by creating end-to-end clarity, visibility, and governance. Establish operating cadence and integrate with the overall rhythm of business.
• Data Analysis, Synthesis, and Insight: Analyze and synthesize product as well as customer data to gain insights and build robust execution plans. Define metrics/KPIs and create reporting mechanisms and dashboards to track progress, identify risks and areas for improvement, and enable decision-making.
• Communication: Draft clear, professional internal and external communications to inform and guide customers, partners, and internal teams on program direction and goals. Create regular executive-level reports and insights for visibility and for major forums such as all hands and QBRs.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, including product management, engineering, marketing, sales, customer success, and executive leadership. Serve as a trusted partner and advisor, providing insights and recommendations. Be the face and voice of your programs.
• Domain/Product Knowledge: Significant understanding of multiple tech domains and markets (prefer security, identity, PKI, and digital trust) to effectively connect the dots between product, engineering, data, and customer/business needs.

What you will have

• You have 10+ years experience leading complex cross-functional programs in fast paced High Tech PM or Eng organizations. You have a strong blend of technical and business skills.
• Problem Solving and Analytics: You excel at decomposing and structuring complex problems/programs into solid execution plans, as well as analyzing and synthesizing complex data into insights to inform decision-making.
• Collaboration: You are an exceptional collaborator that builds consensus and drives alignment across diverse stakeholders. You are adept at navigating large, fast-paced organizations and understand what it takes to get things done.
• Customer Obsession: You are customer obsessed and operate both with a growth mindset and a servant leadership mindset. You are a self-starter that brings strong ownership and voice to your programs, guiding, influencing, and inspiring cross-functional teams.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage 
• Retirement savings programs with company matching (401(k) or RRSP) 
• Generous paid time off, including holidays, and vacation 
• Paid parental leave and family support benefits 
• Life and disability coverage 
• Flexible spending and health savings options (where applicable) 
• Health and wellness support, including gym reimbursement and wellness programs 
• Employee Assistance Program with 24/7confidential support for employees and families 
• Education assistance and professional development opportunities 
• Access to LinkedIn Learning and continuous learning resources 
• Employee referral bonus program and additional company perks and discounts 
• Business travel insurance and global employee support programs 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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