Product Operations Lead

AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH

Faster, more diverse clinical trials help extend the human health span, increase health equity and provide a greater return on investment for life sciences. That’s our mission.

We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey.

Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results.

Next to being very purpose-driven, we are proud of our caring company culture. We follow our values diligently and take the well-being of each Castorian seriously. 

Sounds like something for you? Read on!

We are also hiring other AI automation/implementation roles!

What you’ll focus on

As the Product Operations Lead, your mission is to be our product automation architect, turning manual, time-consuming administrative tasks into seamless, intelligent workflows. You will focus on the distribution of information rather than the content of a roadmap, bridging the gap between systems like Jira, Zendesk, and Confluence. Whether it’s automating the flow of a meeting transcript into a Jira ticket or ensuring release notes are distributed beautifully and automatically to the right clients, your goal is to remove the admin heavy lift.

We want a lead who is motivated to automate themselves out of these administrative tasks; as you successfully streamline these operations, your role will naturally evolve, allowing you to dedicate increasing time and focus to core Product Management and strategy.

Who are you

• You have strong interest in pursuing a career in Product
• You don’t just follow steps; you look at an end-to-end flow and find ways to replace manual human activity with smart automation
  
• You are a tinkerer at heart who loves experimenting with new AI tools and linking disparate systems together
  
• You are energized by the idea of automating a process so thoroughly that you can move on to the next big challenge
  
• You understand that automated output still needs to look good for customer-facing documentation

What you’ll bring

• 1-3 years in a technical role (ie. Solution architect, data analysis, or automation engineering)
• Proven experience or a strong portfolio of building workflows and automating manual processes
• Hands-on experience using LLMs (like GPT or Claude) and low-code or no-code tools to solve business problems
  
• A clear understanding of how to connect platforms (e.g., using APIs or scripts) to move data between tools like Jira, Zendesk, and Confluence
  
• The ability to walk through a complex system design or workflow and map out every step clearly on a board
  
  

How to Apply
We want to see your automation mindset in action! In your application, please include a cover letter describing a workflow or automation you have built. If possible, provide a link to a live demo or a detailed walkthrough of the steps you took to connect systems and drive efficiency.

Accepting remote candidates. At this time, we cannot accept applications from France, Germany, Spain, Bulgaria, or Switzerland.

How Castor takes care of you

At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:

• Guaranteed annual 'happy holidays' bonus
• Employee Stock Option Plan
• Learning & Development Budget to support your growth
• Unlimited annual leave (25 days minimum)
• A fully remote role, with support for your home office set-up
• A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
• A great work-life balance
• Quarterly downtime weeks, well-being workshops, sleeping courses (for you and for new-borns) access to Open Up, virtual company events and celebrations

We are a remote company. At Castor, we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home.

Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is.

Our remote setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences that define you. We want your unique voice to be heard and succeed together as a happy and healthy team!

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).