Product Operations Lead, Air Defense

ABOUT THE TEAM

The Air Defense team builds robots that find other robots and knock them out of the sky. At a time when air superiority can no longer be taken for granted, the Air Defense team provides mission critical capabilities to warfighters. From detection to tracking, identification, deterrence, and defeat, our family of networked sensors and effectors enables our customers to rapidly close the kill chain against a broad range of UAS threats. Working across product, engineering, business development, logistics, operations, and mission success, the Air Defense team develops, tests, deploys, and sustains the Anduril Air Defense Family of Systems in challenging operational environments worldwide.

ABOUT THE JOB

As a lead for an Air Defense Product Operations team, your mission is to do whatever it takes to maintain the health of our deployed Air Defense technology. You and your team will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. You should also be skilled at working across various stakeholder groups. You will bring trend analysis and issue insights to leadership while also debugging issues and improving backend systems with engineers. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

WHAT YOU'LL DO

• Lead a Product Operations team to sustain Anduril’s Air Defense deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations.
• Set team objectives and track quantitative variables to measure progress.
• Triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.
• Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams.
• Develop fleet health reporting spanning Anduril’s Air Defense technology stack, continuously assessing deviations from the baseline.
• Interface with internal operations and product teams to identify and solve system or product reliability issues.
• Support Anduril’s global customers through proactive communications and detail-oriented execution.
• Propose process and product improvements based on customer feedback and available metrics/analytics.
• Guide and mentor a team; setting goals, providing direction, and iterating on process and standards.

REQUIRED QUALIFICATIONS

• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Able to obtain and hold a U.S. security clearance; past clearances a plus.
• Proven track record of leading teams in military, law enforcement, or product support for defense technology.

PREFERRED QUALIFICATIONS

• Proven ability to master a technical system and support it in production environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Experience with observability tools such as DataDog, Grafana, and VictorOps; familiarity with software development tooling such as Git and Jira.
• Experience with on-call support operations in production environments with limited risk tolerance.
• Willingness to work non-standard hours and weekends when mission requirements dictate.