Product Operations Expert, Monetization (FT) - SH 商业化产品运营专家 (全职) - 上海

TLDR

Contribute to Flowith's monetization strategy by optimizing pricing, conversion funnels, and global billing to enhance revenue and foster long-term customer loyalty.

Role Overview: You are the "alchemist" of Flowith’s business value. In this role, monetization is not just about placing a price tag; it's about elegantly translating product value into a fair exchange. You will build seamless monetization pathways that achieve a win-win for both us.

Key Responsibilities

  • Pricing & Packaging Strategy: Develop and iterate Flowith's global subscription tiers based on market research and user segmentation, finding the absolute sweet spot between conversion rate and ARPU.
  • Conversion Funnel Optimization: Deep-dive into the Free-to-Paid journey and design strategic product interventions (e.g., smart paywall triggers, onboarding upsells) to boost conversion rates.
  • Monetization Campaigns: Plan and execute targeted promotional and retention campaigns (e.g., Black Friday, Back-to-School) to drive revenue and foster long-term loyalty.
  • Global Billing Experience: Monitor and optimize payment success rates across different regions, and troubleshoot complex billing and subscription issues.
  • Revenue Tracking & Reporting: Build and maintain dashboards for core monetization metrics (MRR/ARR, Conversion Rates), delivering high-quality business reviews and actionable forecasts.

你深谙 SaaS 产品的增长与变现逻辑,能将复杂的商业策略落地为用户心甘情愿买单的丝滑体验。

  • 定价与包装策略 (Pricing & Packaging):基于市场调研与用户分群,制定并持续迭代 Flowith 的全球订阅计划,找到转化率与客单价的最佳平衡点。
  • 全链路转化优化:深入诊断 Free-to-Paid 的转化漏斗,设计并落地引导付费(如 Paywall 触发时机、Onboarding 转化等)的运营策略与产品机制。
  • 商业化活动策划:针对不同节点(如黑五、开学季)或特定高价值用户群,策划促销与留存活动,提升整体营收与长期留存。
  • 全球支付体验优化:监控并优化不同国家/地区的支付成功率,跟进解决计费异常、退款及订阅相关的复杂客诉。
  • 营收目标追踪:搭建商业化核心指标看板(MRR/ARR、转化率等),定期输出高质量的商业复盘、市场动作诊断与收益预测报告。

Requirements

  • Senior Experience: 3-5 years of experience in product operations, monetization, pricing strategy, or user growth within the SaaS, Tech, or AI sectors.
  • Business Acumen: Deep understanding of PLG (Product-Led Growth) and global SaaS subscription models, coupled with a strong grasp of pricing psychology.
  • Data-Driven Mindset: Exceptional analytical skills with the ability to track, analyze, and optimize conversion funnels, LTV, CAC, and Churn Rate.
  • Cross-Functional Leadership: Proven track record of collaborating closely with Product, Engineering, and Marketing teams to push monetization features from concept to launch.
  • Bilingual Proficiency: Excellent English and Chinese communication skills to truly understand the payment habits and cultural nuances of our global user base.

需要你:

  • 资深经验:具备 3-5 年 SaaS、互联网或 AI 产品的商业化运营、定价策略(Pricing Strategy)或增长相关工作经验。
  • 商业洞察:对 PLG (Product-Led Growth) 模式有深刻理解,熟悉全球化 SaaS 产品的订阅模式(Subscription Model)与定价心理学。
  • 数据驱动:极强的数据分析能力,能熟练运用工具深入剖析付费转化漏斗、LTV(生命周期价值)、CAC(获客成本)及 Churn Rate(流失率)。
  • 跨部门协同:拥有与产品经理、研发及市场团队并肩作战的丰富经验,能强势推动商业化需求从 0 到 1 落地。
  • 语言能力:优秀的中英文沟通能力,能深入理解全球(尤其是欧美)用户的付费习惯与文化差异。

Flowith builds an AI workspace that merges knowledge, creativity, and execution, helping users turn their ideas into various forms of media, from visuals to websites. Targeting the Japanese market, it not only provides innovative tools but also fosters a community around human-AI collaboration, engaging users through social initiatives and events.

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