Product Operations Engineer - Remote

About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

Our Product Operations team is responsible for keeping our products running smoothly. We ensure consistent performance and resolve issues through proactive monitoring and early intervention before customers are impacted.

As a Product Operations Engineer, you'll be an active contributor—analyzing data, enhancing our monitoring tools, and playing a vital role in delivering the consistent, reliable performance our customers depend on.

This is a mid-level position reporting to the Product Operations Manager.

Requirements

Roles & Responsibilities:

This individual will be part of a team with the following core responsibilities:

• Analysis,  Reporting & Problem Management
• Expand alerting system to detect issues
• Monitor for failures in product performance and service levels
• Issue troubleshooting & engage right team on response needed
• Deeper analysis for problem management, cross-team collaboration & issue follow-up
• Resource forecasting for performance stability (IPs etc)
• Monitoring Product Performance & maintaining agreed benchmarks.
• Establish KPIs and Quality of Service (QoS) standards (ensure efficiency and success in meeting organization goals)
• Generate reports on KPIs and SLAs
• Address issues identified by alerting incl root cause analysis and collaboration with product engineering

• Management of IPs
• Forecasting of capacity, geo needs based on trends, growth forecasts.
• Managing costs & vendors
• Market research
• Configuration updates which impact global settings or specific nodes which improve performance for all.

Requirements:

• ~3 years of experience in a similar role or any cross-functional technical role.
• Experience with data analysis and reporting tools (Kibana, Grafana, Google Data Studio, SQL).
• Good understanding of computer networks (DNS, HTTP, TCP/IP, TLS/SSL).
• Good understanding of proxies, web-browsers, and internet protocols.
• Working knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql) is desirable.
• Experience working with APIs and web services is desirable.
• Familiarity with Linux/UNIX or Mac Terminal command-line tools.
• Good understanding of Python or any common scripting language to be able to script and automate on the go.
• Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
• Strong team player with good analytical and technical writing skills.
• Strong collaboration skills.
• Ability to multi-task and manage multiple priorities and commitments.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

Benefits

• Become part of a self-motivated, progressive, multi-cultural team.
• Have the freedom & flexibility to work remotely.
• Work with cutting-edge open source technologies and tools.