Product Manager - Transaction Services

The Role

We are hiring a Product Manager to work within our Enabling Services group, which is responsible for the shared application capabilities that serve multiple products across ComplyAdvantage's platform.

Enabling Services are application functions that are not standalone products but are essential to how those products work: case management, regulatory reporting and transaction processing services. These capabilities are used across multiple product areas and have a direct impact on the end-user experience. The work sits at the intersection of multiple product teams, which makes it both commercially important and organisationally complex.

The Enabling Services group sits within the Platform & Enabling Services tribe. You will work within a dedicated squad alongside an engineering manager and a team of engineers. The Product Manager and Engineering Manager work as peers: you own the product context, the EM owns the technical context. You operate within a framework set by the Product Director, who provides the strategic guidance and prioritisation decisions that shape your work.

We work in six-week blocks with a structured document flow from Plan of Record to PRD to product requirements to implementation, with quality gates at each stage. If you are looking for a role where the planning process is clear and the expectations are explicit, this is a good environment to develop in.

What You Will Do

Provide research, analysis and requirements within your squad's domain. You are responsible for requirements specification, stakeholder communication and documentation within a framework set by the Product Director. Your work ensures the squad has clear direction on what to build and for whom.

Write clear product requirements. Working from PRDs, you will draft product requirements and refine them jointly with your EM. You sign off on product accuracy; the EM signs off on technical completeness. You need enough understanding of application architecture and service design to write requirements that engineers can build from and to have useful conversations about feasibility.

Manage competing inputs from multiple product teams. Enabling Services capabilities serve multiple product areas, each with their own priorities. You will handle incoming requirements at the working level, assessing them, clarifying ambiguities with the requesting teams, and flagging conflicts to the Product Director for resolution. Understanding why different teams want different things, and being able to articulate the trade-offs clearly, is an important part of this role.

Understand the end-user impact. Unlike pure platform work, Enabling Services directly affects what customers see and use. Case management workflows, reporting interfaces, transaction processing: these are visible to compliance teams. You need to think about user outcomes, not just technical requirements.

Liaise with engineering during execution. Ensure your EM has enough lead time and context to make sound technical decisions. Surface changes and risks early. Maintain communication about what is coming, what is blocked and what has changed.

Use AI in your own work. We expect Product Managers to use AI-assisted workflows for research synthesis, requirements drafting and documentation. This is how we work, not something we aspire to.

What We Are Looking For

Essential:

• 2+ years in product management, with exposure to shared services, horizontal capabilities, or application products used by multiple teams or customer segments
• Enough understanding of application architecture, APIs and service design to write requirements that engineering can work from and to engage in technical conversations productively
• Strong analytical skills: comfortable with data, can synthesise requirements from multiple sources
• Comfortable working within a structured product organisation where strategic direction is set above you. You are not expected to set strategy; you are expected to execute well within a clear framework
• Excellent written communication skills, with an obsession with precision and detail: produces clear, accurate requirements and documentation
• Presentation skills: the ability to communicate your product area, its challenges and capabilities to both technical and non-technical audiences
• Familiarity with common product management tools such as Jira, Linear, Confluence, Notion, Miro or equivalent
• Demonstrable AI adoption in your own working practice

Preferred:

• Experience with case management, workflow, regulatory reporting or search products
• Experience in financial services, compliance or RegTech
• Experience working on products that serve multiple internal or external customer segments simultaneously
• Interest in developing toward a senior product management career in platform and application services

What Success Looks Like

At 60 days: You understand your squad's domain, the Enabling Services group's priorities, how requirements flow from multiple product areas, and how the operating model works. You have built relationships with your EM, the Product Director and key stakeholders. You can articulate the priorities in your area and are beginning to contribute to requirements.

At 4 months: You are writing clear product requirements that pass quality gates. Your EM trusts your product judgement at the working level. You are handling incoming requirements from multiple product teams effectively, flagging conflicts to the PD with a clear description of the trade-offs. Stakeholders experience you as responsive and reliable.

At 8 months: You are a reliable and effective member of the Enabling Services group, producing consistent quality in requirements, documentation and stakeholder communication. Your squad values your contribution. You have a clear understanding of the broader Platform & Enabling Services strategy and are operating at a level that demonstrates readiness for greater autonomy and scope.

What’s in it for you?

• Equity as we want you to have a part of what we are building. 
• Unlimited Time Off Policy. A work-life balance and focus on our well-being are critical to keeping us performing at our best. 
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships.
• ​​Comprehensive Medical Insurance. Your health is our priority; we’ve got you covered.
• You will also get a new starter budget to kit out your home office. 
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve. 
• Annual learning budget (prorated based on start date) to drive your performance and career development. 
• We provide everyone with the latest modern laptops and tech stacks to ensure you’re never slowed down by your tools.